Transcript FastFacts Feature Presentation

FastFacts
Feature Presentation
May 26, 2010
We are using audio during this session, so please
dial in to our conference line…
Phone number: 877-468-2134
Participant code: 182500
© 2010 The Johns Hopkins University. All rights reserved.
Today’s Topic
• We’ll be taking a look at the Faculty and Staff
Assistance Program (FASAP).
Today’s Presenter
• Deborah Hillard, Psy.D., Director of the Faculty and Staff
Assistance Program
Session Segments
• Presentation
– Deborah will provide an overview of the services provided by the
Faculty and Staff Assistance Program.
– During the presentation, your phone will be muted.
• Q&A
– After the presentation, we’ll hold a Q&A session.
– We’ll open up the phone lines, and you’ll be able to ask
questions.
– Deborah will answer as many of your questions as time allows.
Contact Us
• If you would like to submit a question during the
presentation or if you’re having technical difficulties, you
can email us at: [email protected]
• You can also send us an instant message!
– GoogleTalk – [email protected]
– AOL Instant Messenger – HopkinsFastFacts
– MSN – [email protected]
Survey
• Survey
– At the end of this FastFacts session, we’ll ask you to complete a
short survey.
– Your honest comments will help us to enhance and improve
future FastFacts sessions.
Facts of Life!
• At one point or another, every person experiences stress
and tension.
– Many people have some type of
personal challenge or stress.
– Problems often follow people to work.
– People often hesitate to ask for help.
Personal, Professional, Productive
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Manage competing demands
Develop coping strategies
Reduce wasted time and frustration
Improve health and wellness
Self-care
Improve productivity
Manage effective relationships
• Confidential, Personal, Professional, Free
JHU Sponsored
• For faculty, staff & family
members
• Toll-free access 24/7
• Professional clinicians
• Comprehensive clinical
assessment
• Short-term counseling
 Solution focused
• Referrals when needed
 Health plan or
community resources
Challenges of Daily Living
Troubled relationships
Emotional reactions
Stress
Anxiety or depression
Grief
Alcohol and drug abuse,
and co-dependency issues
• Mental health
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Work-Related Issues
• Consultation to
managers with troubled
employee
• Difficulty with co-worker
• Flexible work schedule
consultation
What You Can Expect
• No cost associated with services
• Highly qualified professionals
– Masters level or above
• Confidentiality
– In accordance with State and Federal guidelines
• Clinical assessment
– Clarify the problem; identify options; develop a plan
• Support for challenges or problems of daily living
– Short-term counseling; coping strategies
Financial Assistance Program (FAP)
• Emergency hardship loans up from $300 to $750
• Repaid via payroll deductions to the Johns
Hopkins Federal Credit Union
• Must access through FASAP and meet certain
criteria:
– Clinical Assessment
– Employee in good standing
– Agrees to repay the loan
Workplace Violence/Risk Assessment
• A multidisciplinary group made up of representatives from
Human Resources and/or the Deans’ Offices, General
Counsel, Faculty and Staff Assistance Program, and
Security.
• Assists leadership in determining if someone is:
– “At risk" for violating workplace violence policies
– Becoming violent
– Behaving in ways that interfere with a safe, healthy, and secure
work environment
• Safe at Hopkins
Crisis Response Services
• Consultation to managers and supervisors whose staff are coping
with crisis events; briefings about managing crises, workplace
violence, troubled employees, and anger management.
• Individual assessment and referral.
• Group interventions; encourage individual FASAP follow-up as
needed to all participants.
• Debriefing/Defusing: Talking to people about their experience or
allowing them to talk about it. The goal is to reduce the likelihood
of PTSD or other psychological problems. Intervention is tailored to
the incident.
• Collaborative group interventions (clergy, others trained in crisis
management).
Professional Assistance Committees
• Works with FASAP to facilitate the well-being and rehabilitation of
distressed or impaired physicians and nurses as an alternative to
discipline or dismissal.
• Encourages self-referrals from the Johns Hopkins physician and
nursing communities, and act as an advocate for those who follow
its policies and recommendations.
Professional Assistance
The Johns
Hopkins
Hospital
Professional
Assistance
Committee
a RESOURCE for
PHYSICIANS
443-997-7000
Please let us know you are calling to access the PAC and you will be
connected to the appropriate person.
[email protected]
E-mail replies sent during normal business hours.
Consultation: The Challenge for Leadership,
Management, and Administrators
Role Clarifications
The Impaired
Professional
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Impaired performance
Odd behavior
Missed deadlines
Decreased productivity
Morale issues
Safety concerns
Complaints
Absenteeism
Leadership/Mana
ger
Focus
Performance
FASAP Focus
Personal
Concerns
Healthy, Productive People
Office Locations:
J H @ E a s t e r n : 11 0 1 E . 3 3 r d S t . , S u i t e C 1 0 0
5 5 0 N o r t h B r o a d w a y, S u i t e s 5 0 7 a n d 4 0 3
443-997-7000
Appointments can also be scheduled in the
Washington D.C., metropolitan area .
Q&A
• We’re going to open the phone lines now!
• There will be a slight pause, and then a recorded voice will provide
instructions on how to ask questions over this conference call line.
• We’ll be answering questions in the order that we receive them.
• We’ll also be answering the questions that were emailed to us
during the presentation.
• If there’s a question that we can’t answer, we’ll do some research
after this session, and then email the answer to all participants.
Thank You!
• Thank you for participating!
• We would love to hear from you.
– Are there certain topics that you would like us to
cover in future FastFacts sessions?
– Would you like to be a FastFacts presenter?
– Please email us at: [email protected]
Survey
• Before we close, please take the time to complete a
short survey.
• Your feedback will help us as we plan future
FastFacts sessions.
• Click this link to access the survey…
http://connect.johnshopkins.edu/fastfactssurvey/
Thanks again!