Transcript FastFacts Feature Presentation

Slide 1
FastFacts
Feature Presentation
September 19, 2012
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© 2012 The Johns Hopkins University. All rights reserved.
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Today’s Topic
We’ll be taking a look at…
The Gallup Engagement Survey- How to access,
interpret, and act on your results
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Today’s Presenter
Heather Mason Williams, Senior Organization Development Consultant
Nina Karp, Research Data Analyst
Place picture of
Presenter Name here
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Session Segments
Presentation
Heather and Nina will address the Gallup Engagement survey.
During Heather and Nina's presentation, your phone will be
muted.
Q&A
After the presentation, we’ll hold a Q&A session.
We’ll open up the phone lines, and you’ll be able to ask
questions.
Heather and Nina will answer as many of your questions as time
allows.
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Contact Us
If you would like to submit a question during the presentation or if
you’re having technical difficulties, you can email us at:
[email protected]
You can also send us an instant message!
GoogleTalk – [email protected]
AOL Instant Messenger – HopkinsFastFacts
MSN – [email protected]
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Survey
Survey
At the end of this FastFacts session, we’ll ask you to complete a
short survey.
Your honest comments will help us to enhance and improve
future FastFacts sessions.
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How To View Full Screen
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The Gallup Engagement SurveyHow to access, interpret, and act on your results
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Agenda
Define Engagement
Validating the Q12
How to access your report
How to read your report
Review the 4 steps of Priority Outcome Action Plan
Discuss
Select
Plan
Follow –Up
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What’s the best moment you’ve ever had at work ?
1
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How did you feel during your best moment at work?
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Team Engagement –
®
Q12
Q1. I know what is expected of me at work.
Q2.
Q3.
Q4.
Q5.
Q6.
Q7.
Q8.
Q9.
Q10.
Q11.
Q12.
I have the materials and equipment I need to do my work right.
At work, I have the opportunity to do what I do best every day.
In the last seven days, I have received recognition or praise for doing good work.
My supervisor, or someone at work, seems to care about me as a person.
There is someone at work who encourages my development.
At work, my opinions seem to count.
The mission or purpose of my organization makes me feel my job is important.
My associates or fellow employees are committed to doing quality work.
I have a best friend at work.
In the last six months, someone at work has talked to me about my progress.
This last year, I have had opportunities at work to learn and grow.
Copyright © 1992-1999 The Gallup Organization, Princeton, NJ. All rights reserved.
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Gallup Engagement Hierarchy
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Copyright © 1992-1999 The Gallup Organization, Princeton, NJ. All rights reserved.
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What’s the Most Important Question?
Q1. I know what is expected of me at work.
Q2.
Q3.
Q4.
Q5.
Q6.
Q7.
Q8.
Q9.
Q10.
Q11.
Q12.
I have the materials and equipment I need to do my work right.
At work, I have the opportunity to do what I do best every day.
In the last seven days, I have received recognition or praise for doing good work.
My supervisor, or someone at work, seems to care about me as a person.
There is someone at work who encourages my development.
At work, my opinions seem to count.
The mission or purpose of my organization makes me feel my job is important.
My associates or fellow employees are committed to doing quality work.
I have a best friend at work.
In the last six months, someone at work has talked to me about my progress.
This last year, I have had opportunities at work to learn and grow.
Copyright © 1992-1999 The Gallup Organization, Princeton, NJ. All rights reserved.
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Why these questions?
Poor Question
uu
u
u
u
u
u
Low rating
u
u
“I receive recognition.”
High rating
Great Question
u
u
u
uuuu
uuu u
Low rating
uu u
u
High rating
“In the last seven days, I have received
recognition or praise for doing good work.”
More productive workgroups
Less productive workgroups
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Copyright © 1992-1999 The Gallup Organization, Princeton, NJ. All rights reserved.
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Validating the Q12
Correlations of Q12 to:
Analysis of:
l
l
955,905 employees
32,394 business units
l
l
152 organizations
l
l
44 industries
l
26 countries
l
l
l
l
l
l
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absenteeism
turnover/retention
employee theft
safety
quality
customer metrics
productivity
budgetary goals
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Validating the Q12
Difference between top- and bottom-engagement quartiles
30%
20%
16%
Productivity
Budget
Performance
12%
10%
0%
18%
Absenteeism
Theft
Safety
Incidents
Customer
Metrics
-10%
-20%
-30%
-40%
-50%
-27%
-37%
-49%
-60%
-70%
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Copyright © 2009 Gallup, Inc. All rights reserved.
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Accessing your report
To access the website, just log into
http://my.johnshopkins.edu and
click on the Gallup Online icon in
the left margin.
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Accessing your report
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Accessing your report
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Accessing the report of someone who reports to you
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Reading your report: cover
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Reading your report: page 1
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Understanding the scale
5
4
Yes!
3
2
1
No!
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Reading your report: page 2
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Reading your report: page 2
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Reading your report: pages 3-6
Your direct reports
Your rollup OR your manager’s rollup
The entire university
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Variations
If you have fewer than 10 direct reports…
If you have fewer than 5 direct reports…
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If you have managers who report to you…
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Rollup report: cover
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Rollup report: page 3-6
Your rollup (everyone who
reports to you AND everyone
who reports to them)
Your manager’s rollup (includes your rollup)
The entire university
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4 Steps of Priority Outcome Action Plan
I. Discuss
II. Select
III. Plan
IV. Follow – Up
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Priority Outcome Action Planning
I. Discuss
Set the stage for the team where the focus of the session
is….
1. To choose a specific Priority Outcome
 either a specific challenge, opportunity or
project.
2. Select two relevant Q12 items.
3. And to craft an Action Plan that
attacks all three.
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Priority Outcome Action Planning
II. Select
1. Choose the Priority Outcome – the
challenge, opportunity, or project on
which your Team will focus.
2. Use the Q12 Survey Results to pick
two questions most relevant to the
selected business-related outcome
3. Divide the team into two sub-groups
with each sub-group focusing on
one of the two Q12 items.
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Priority Outcome Action Planning
III.Plan – Instructions for Each Group
1. Brainstorm barriers to engagement for their chosen
element (i.e. why wasn’t the score on the chosen
engagement element higher?). The barriers should
be relevant to the business outcome they selected.
2. Brainstorm potential action items to attack the
these barriers.
3. Choose the two best action items.
4. Modify the two selected action items so that they
meet the SMARTS criteria.
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Move From Dialogue to Action:
Make Sure Your Action Items Have SMARTS
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Priority Outcome Action Planning
III.Plan – Instructions for Each Group- Cont.
5. Present out the finalized action items for the other subgroup to make suggestions
6. Document the action items in the Gallup Online system
(see help sheet).
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Priority Outcome Action Planning
IV. Follow-Up
In regular monthly meeting, as one agenda item taking no more
than 10 minutes, the manager should….
1.
2.
Asks the Team, “Did we do what we said we were going to do?”
3.
Asks the Team, “Did it make any difference whatsoever?”
4.
5.
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Passes out a copy of the documented Priority Outcome Action Plan to
everyone
Then the Team should make any necessary adjustments to the action
plan.
Repeat monthly
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Special Situations for Action Planning
My team is new and we don’t have survey results that represent our
team
I only have three direct reports and I didn’t get survey results. How
can I Action Plan with my team?
I have a very large team. How do I Action Plan with them?
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Conclusion
Define Engagement
Validating the Q12
How to access your report
How to read your report
Review the 4 steps of Priority Outcome Action Plan
Discuss
Select
Plan
Follow –Up
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Q&A
We’re going to open the phone lines now!
There will be a slight pause, and then a recorded voice will provide
instructions on how to ask questions over this conference call line.
We’ll be answering questions in the order that we receive them.
We’ll also be answering the questions that were emailed to us
during the presentation.
If there’s a question that we can’t answer, we’ll do some research
after this session, and then email the answer to all participants.
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Thank You!
Thank you for participating!
We would love to hear from you.
Are there certain topics that you would like us to cover in future
FastFacts sessions?
Would you like to be a FastFacts presenter?
Please email us at: [email protected]
Slide 43
Survey
Before we close, please take the time to complete a short survey.
Your feedback will help us as we plan future FastFacts sessions.
Click this link to access the survey…
http://connect.johnshopkins.edu/fastfactssurvey/
Thanks again!