Transcript Healthwatch Nottinghamshire Presentation EPS10.7.14

Getting it right for
patients and carers
Claire Grainger – Healthwatch
Nottinghamshire
What is Healthwatch?
Healthwatch is the new independent consumer champion for health and social
care services. Healthwatch aims to:
•
Gather the views of local people about their experiences of local health and
social care services
•
Consult with the public about proposed changes to services to ensure that future
service design and provision is influenced by local people
•
Make recommendations to local providers on how services could be improved
•
Represent the views of the wider community and minority groups
•
Act as a hub of information to help people access services and make choices
about their care
How EPS came to our attention
• Feedback from a member of the
public
• Concerns from Patient Participation
Groups
People have told us.…..
•
They didn’t understand what they were signing up for
•
There isn’t enough information available about EPS
•
They don’t think people know enough about the pros and
cons
•
They think pharmacies might push people to sign up when
it’s not the best option for them
•
They are worried about what would happen if their
nominated pharmacist is out of stock of their medication
•
They don’t know where to go if they have a problem with
EPS
What we are going to do
Working with the LPC and NHS England we are going to:
•
Set up a dedicated page on the Healthwatch
Nottinghamshire Website
•
Provide information for pharmacies to display
•
Have regular articles in the LPC newsletter
•
Issue joint press releases
•
Use one of our regular columns in the local press to talk
about EPS
•
Send information to GPs and to PPG groups
Contact us:
Post:
FREEPOST RTES-TCEC-JTBR
Unit 2-3, Byron Business Centre, Duke Street,
Nottinghamshire, NG15 7HP
Phone:
0115 9635179
Email:
[email protected]
Website:
www.healthwatchnottinghamshire.co.uk
Twitter:
@HWNotts