Transcript Title of presentation - Healthwatch Bedford Borough

@HealthwatchE
#thinkrights
Grateful today, powerful tomorrow
Welcome and why we are here today
•
To present the findings of our first Annual Report
•
To hear from local Healthwatch about the work already underway
•
To start a conversation about how the rights framework can work for you
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Powerful together
The strength of the network comes from working together to deliver real
change for people who use health and social care.
Your work…
A fresh approach
We felt that a fresh approach was needed to focus on what the consumer
actually wanted and needed.
• We ran a deliberative event with the public and sought views of
stakeholders and partners to support findings.
• To capture their views, we asked over 2,000 people using health and social
care what mattered most to them
People’s experiences are mixed
On the surface, 7 out of 10 of us believe we get a good quality service from
the NHS and social care services
But digging deeper with the public we found that:
• A shocking 1 in 3 of us have experienced, or knowing someone who has
experienced, a serious mistake or abuse, leaving many of us with a deep
concern over basic safety standards.
• Despite this, more than half of us who have experienced a problem with
health or social care in the last three years did nothing to report it.
• Almost one in four people say that professionals aren’t really interested in
what they have to say or do not actively listen.
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People know change is needed
Our vision for rights in health and social care
We have been working with the public, and people who use services, to
apply consumer rights to health and social care for the first time.
1. The right to essential services
2. The right to access
3. The right to a safe, dignified and quality service
4. The right to information and education
5. The right to choose
6. The right to be listened to
7. The right to be involved
8. The right to live in a healthy environment
Rights in more detail
3. The right to a safe, dignified and quality service
I have the right to high quality, safe services that treat me with
dignity, compassion and respect.
I had an excellent service when I had my daughter two years ago. The
midwife was very professional and knew what she was doing. I
experienced some complications and it was handled very professionally.
What this could mean in practice?
If you are in a care home and can’t go to the toilet alone, staff should
offer support in a timely fashion and give you the privacy you want. You
should not be left to wet your bed or strain your body while you hold it in
Rights in more detail
4. The right to information and education
I have the right to information and education about how to
take care of myself and what I am entitled to within the
health and social care system.
Pharmacists are very good. The pharmacist will correct the GP or tell you
to go to A&E if you should do. My pharmacist does talk to my GP to talk
about the prescription to check its OK.
What this could mean in practice?
If you have diabetes, you should be able to find out how nutrition affects
your condition and you should be given advice on how to manage your
diet effectively.
Rights in more detail
7. The right to be involved
I am an equal partner in determining my own health and wellbeing. I
have the right to be involved in decisions that affect my life and those
affecting services in my local community.
With my direct payment, I am in control of my care and my life. I chose
who comes into my home and what they do to support me.
What this could mean in practice?
If you are a young person with a mental health condition, your ideas,
opinions and concerns should be treated on an equal basis with the
professionals when planning how you will be supported in the future.
Let’s get talking!
Today we would like to start a conversation with you, local Healthwatch, to
understand how you might put this into practice. We want to hear from you
what these rights mean in your local community and how, together, we bring
these rights to life in our work.
• Email your thoughts to [email protected]
• Join the webinar on 16 October
• Go to our website for interactive content and to leave feedback
• Take part in the online conversation on Twitter using #thinkrights
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Next steps
This is just the beginning of our work on consumer rights in health and social care.
By next year we will have:
•
had conversations with the public, people who use services and people who
advocate for them about their experiences of these rights
•
undertaken a formal consultation process, ending in December
•
collaborated with people who use mental health services and children and
young people, to understand better what these rights mean for them
•
checked whether the right laws, policies and practices are in place you can
inform your local communities about how they assert their rights and we can
use our statutory powers to advise Government
Thank you!
@HealthwatchE
#thinkrights
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