Melanie Hall Manager [email protected]

What is Healthwatch?

• • We make sure that the overall views and experiences of people who use health and social care services are heard and taken seriously at a local and national level.

Aim • • • • Healthwatch Rotherham is here to voice Rotherham’s communities views and feedback on Health and social care Influence change at a high level of decision making about your services Help to direct money, resources and services to where they are needed Acknowledge the services that work well (from the perspective of the residents of Rotherham)

How can we be heard?

• • • We are part of The Health and wellbeing board where local decisions about the health and social care priorities are made Working with Care Quality Commission, who look at the quality of services and inspect health and social care services Reporting to and working with Healthwatch England.

Independent Complaints Advocacy Service

• Advocacy • Trends • Work with NHS providers • Work with other advocates

How we collect views • • • • • • Shop/office Mon- Fri 9.30 -4.30 Sat 10-2 Events Focus groups Meeting groups Email Joining local networks

How we decide what to look at • • • • • Public views Health and Wellbeing Board priorities CCG priorities Scrutiny Healthwatch England We shall work to a work plan agreed by the Healthwatch Rotherham Board

How to get involved • • • • Sign up as a member Bronze Silver Gold Platinum • • • Email [email protected]

Shop: 33 High Street Rotherham Centre (next to Low Corn Rhymer) Phone 01709 717130