Transcript Title of presentation - Chartered Society of Physiotherapy

Local Healthwatch – an introduction
Chartered Society of Physiotherapy – ERN Event
Dr Tom Nutt, Chief Executive Officer 17th September 2013
A vision for Healthwatch Essex
an independent voice for the people of Essex,
helping to shape and improve local health and
social care services
Or, in a nutshell….
Taking grass-roots views and lived experiences
and translating them into something
meaningful for the commissioners and providers
of health and social care
Healthwatch Essex – the story so far
• A requirement of the Health and Social Care Act, 2012
• A long line from Community Health Councils, Patient
Forums and the LINk
• Statutory powers and responsibilities from
1st April 2013
• Healthwatch Essex Pathfinder – created in February 2012
• Essex County Council – Cabinet decision to create and
grant fund Healthwatch Essex – a company limited by
guarantee and a registered charity, October 2012
• Healthwatch Essex Ltd incorporated, January 2013
The legislation
• promote and support the involvement of people in the
commissioning, provision and scrutiny of local care
services
• obtaining the views of people about their needs for, and
their experiences of, local care services
• make reports and recommendations about how local care
services could or ought to be improved, to persons
responsible for commissioning, providing, managing or
scrutinising local care services
Why Healthwatch?
‘People do not know how to share views,
but they’ve certainly got views. There’s a
whole group of people not being listened
to’
Focus group attendee, cited in ‘User engagement research’ (ecdp),
conducted on behalf of Healthwatch Essex, 2012
A new landscape of health and
social care
• Five CCGs
• NHS England– an Essex-wide Local Area Team
• Essex Health and Wellbeing Board
• Twelve district Health and Wellbeing Boards
• Five acute hospital trusts
• Two mental health partnership trusts
• ECC Adult and Children’s Social Care
• Health Education East of England
• East of England Ambulance Trust
• CQC/Monitor
• 10,000 voluntary organisations
• Community providers
• and so on…
A new way of working
• Focus on voice and lived experience
• Promoting the benefits of engagement,
involvement and co-production
• A network of trained volunteers
• Research and public engagement
A new way of working (cont)
• Collaboration and partnership
• Sharing of information across the system intelligence, complaints etc.
• Strategic priorities: the ‘gaps’ in the
system - cross-cutting issues and the
seldom heard (the ‘peaks and troughs’
model)
• Impact: do less, but do it better
How can CSP members get involved?
• Collaboration between CSP, CSP members
and local Healthwatch
• Research and public engagement
• Sharing of intelligence
• Signposting and information
• Get involved…!
• Voice Network
• Share your stories...
• Strategic Ambassadors
• Community Ambassadors
• Research Ambassadors
Five Public Involvement Projects
• Identifying and reducing barriers to screening and NHS
health checks, and, in particular, an accessible abdominal
aortic aneurysm screening programme.
• Understanding young people’s experience of sexual health
services and sex education, to improve appropriateness
and accessibility.
• Understanding user experience of maternity services, to
improve county-wide commissioning and delivery.
• Understanding the experience and choices of those dealing
with the impact of dementia.
• Mechanisms to bring user/citizen input into the JSNA,
which would support the development of Healthwatch
working structures.
Get in touch!
[email protected]
www.healthwatchessex.org.uk
@HWEssex
www.facebook.com/healthwatchessex
Determining priorities: peaks and troughs
CCG - eg patient
reference groups
ECC - eg Planning
Groups
Seldom heard or
marginal groups - eg
travellers
Older people - eg Age
UK Essex
Self-help groups,
community groups
Where do we all fit in? The 50-50-5050-50 problem
Who should be responsible for collecting your
views and lived experiences?
Officers from Essex County Council
56%
Health system managers
59%
People who work for VCS organisations
52%
Other users/patients
59%
Healthwatch
56%
Independent consultants
19%
Survey data, cited in ‘User engagement research’ (ecdp),
conducted on behalf of Healthwatch Essex, 2012
A future work programme for Healthwatch
• Pre-programmed strategic work
•(i.e. where Healthwatch Essex or, say,
Health & Wellbeing Board, have
identified priorities in advance)
• ‘Bottom up’ work
•(i.e. reactive work, led by grass-roots
intelligence/information gathering
and/or emerging issues)
• Commissioned work
• (i.e. where others (statutory/VCS)
approach us to conduct/assist with
voice/engagement work)