Transcript The 3 R’s of Managing Chapter Volunteers Grant Martin, CFRE Catherine Wemette, CAE

The 3 R’s of Managing Chapter
Volunteers
Grant Martin, CFRE
Catherine Wemette, CAE
2009 Leadership Academy
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What are the 3 R’s?
• Recruitment: harness the motivation
and enthusiasm your volunteers bring to
the chapter
• Retention: keep your volunteers
engaged, focused and happy
• Recognition: thank and recognize your
volunteers in meaningful ways
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Your Own Volunteer Roots
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Why did you get involved with AFP?
Why do you stay?
What was positive about your first
volunteer experience with AFP?
What did you learn from that
experience?
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Volunteer Leaders
• Are your reasons for getting involved in
leadership different?
• Why did you get involved in leadership
in your chapter?
• Why do you stay involved?
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Your Jobs as a Volunteer
Leader
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Recruitment: Motivation
• Understanding volunteer motivations
– Opportunities to learn new skills
– Meet other professionals
– Finding a job or making a career change
– Help people
– Do something useful – give back to the
profession
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Recruitment: Opportunities
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Time commitment
Specific duties
Available resources
In person or remotely
Direct service vs. administrative
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Recruitment: Alignment
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Volunteer motivation and interest
Your own knowledge of the volunteer
Time
Skills
Comfort level
Scholarship recipients
Recruitment: Ask!
• 71% of volunteers serve when asked
• Only 29% volunteer without being asked
• Only 50% of adults were asked to
volunteer
– If the other 50% were asked, as many as
71% may volunteer
• 58% of AFP leaders volunteered
because another board member asked
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Recruitment: Chapter Efforts
Please tell us
how you recruit
new volunteers:
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Chapter Board
NPD
Committee
Gov.
Relations
Membership
Committee
Diversity
Committee
EMC/
Foundation
Committee
Recruitment
Retention
Education/Program
Committee
Friends of
Diversity
Task Force
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Monthly Programs
Conference
Roundtables
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Retention: Expectations
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Standardized chapter bylaws and
policies
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Positions
Terms of service
Requirements
Committee/chair descriptions
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Requirements
Goals
Retention: Alignment, Part II
• Matching volunteers interests and skills with
the appropriate task
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Volunteer motivation and interest
Your own knowledge of the volunteer
Time
Skills
Comfort level
• Re-evaluate assignments at regular and
appropriate intervals
2009 Leadership Academy
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Retention: Training
• Keep records and pass materials on
from volunteer to volunteer
• Provide ample opportunities to learn on
the job
• Encourage committees and task forces
to work together and cross-train
• Board or committee retreats
2009 Leadership Academy
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Retention: Evaluation
• Don’t wonder…ask
• Provide clear feedback
• Look for increased involvement and
leadership opportunities
• Balancing governance vs. operations
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Recognition: It’s Personal
What is your most memorable thank you
for volunteering?
What made it so special?
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Recognition: Motivations
– Opportunities to learn new skills
– Meet other professionals
– Finding a job or making a career change
– Help people
– Do something useful – give back to the
profession
2009 Leadership Academy
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Recognition: Opportunities
• Level of commitment vs. level of
recognition
• Public recognition
• Personal thanks
• Acknowledgement of achievement
• Boss, family, friends
• What story will it tell?
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The 3 R’s – Full Circle
• Appropriately recruiting can set you up
well to retrain and recognize
• Where does your chapter do well?
• Where can you improve?
• What are your goals as a volunteer
leader leading your chapter volunteers?
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Questions and Open
Discussion
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Final Thoughts
• Know your volunteers
• Keep an open dialog to understand
motivations, skills and interests – and
how they all change
• Look for ways to make personal
connections
• Have fun!
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Thank you for all your do for
AFP!
2009 Leadership Academy
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Contact Info
• Grant Martin, CFRE
VP for Advancement
Tampa Bay History Center
e: [email protected]
• Catherine Wemette, CAE
Director, Chapter Administration
AFP
e: [email protected]
2009 Leadership Academy
www.afpnet.org