Transcript 2010-2011 Survey Results and Pillar Goal Progress Leadership Development Institute June 3, 2011

2010-2011 Survey Results and
Pillar Goal Progress
Leadership Development Institute
June 3, 2011
Acknowledgements
• Measurements Team
– Suzanne Thomas
– Marna Stilley
– Carol Lancaster
– David McNair
-
Sandra Morris
Joann Sullivan
Bart Yancey
Jim Zoller
WINS!
• Faculty made the right choice in selecting MUSCgoal 90% actual 91 ‘10, actual 97 in ‘11
• Staff pleased to be working at MUSCgoal 90% actual 93%, maintained!!!
• Graduating students believe they made the right
choice
goal 90% actual 95.5%
• 5% overall improvement in employee recognition
82% compared to 74% = 8 points!
FY10-11 Pillar Goals
University
People
Service
Quality
Growth
Finance
As we continue our pursuits in Excellence – we will be striving to reach or exceed the top quartile in most key areas (some yet unmeasured as indicated
below). Once benchmark data are available, we will establish step goals to move us upwards at all times.
Faculty made right
choice in selecting
MUSC at 90% or
higher (97%)
90% of Staff pleased
to be working at
MUSC (93%)
90% faculty, staff, &
students evaluate
‘MUSC’s culture as
valuing diversity (92%
)
5% overall
improvement in
employee recognition
score (82 +8)
Graduating students
believe they made the
RIGHT choice in selecting
MUSC at 90% or higher or
would choose this
experience again (95.5)
Develop Baseline - Current
students believe they are
receiving a high quality
education at 94% or higher
Each unit will define what
service satisfaction is and
how it will be measured by
March 2011
Develop Baseline Achieve __% patient
satisfaction or higher in
faculty clinical practice
settings
Achieve Pass Rate on
licensure,
credentialing, or
board exams of 96%
Achieve 95%
graduation rate within
each program
Achieve EValue score of 4.2 or
higher for ‘students
satisfied with faculty
eff. as teacher’ (4.4)
Faculty & Staff ‘believe
their environment is
conducive to performing
high quality research
and scholarship at 84%
or higher (86)
Achieve top 50%
ranking for total
funding of research as
compared to ‘peer
institutions’
Develop an institutional
infrastructure and
platform for the delivery
of international
education programs
75% of students agree
their understanding of
the contributions of other
professionals to health
care delivery or research
increased through their
experience at MUSC
Determine Key
Sustainable Financial
Metrics for each
academic unit by that
links unit goals to
clearly identified unit
Assess the viability of
an RCM model for the
University
Green= met or baseline
established
Yellow = not met, but close
Orange = not surveyed
Red=not met
Service Goal #1
Graduating students believe they made the
RIGHT choice in selecting MUSC at 90% or
higher
95.5%! ACHIEVED
Service Goal #2
Current Students believe they are receiving a
high quality education
94%!
Quality Goal #3
• Achieve E-Value score of 4.2 or higher for
‘students satisfied with faculty eff. As
teacher’
Fall ’09
4.34
Spring ‘10 4.35
Fall ‘10
4.45
Spring ‘11 4.35
Quality Goal #4
Faculty & Staff ‘believe
their environment is
conducive to performing
high quality research
and scholarship at 84%
or higher (86%)
• Faculty and staff believe their environment
is conducive to performing high quality
research and scholarship
2009 baseline 80.9%
2010 actual
80%
86.1%
Quality Goal #5
• Achieve top 50% ranking for total funding of
research as compared to ‘peer institutions’
NIH Funding (2010)
• Achieved in several colleges
• Very close in others!
Finance Goals #1 & #2
#1 Determine key sustainable financial metrics
for each academic unit that links unit goals to
clearly identified unit
#2 Assess the viability of an RCM model for the
University
Achieved!