Transcript www.hcscc.sa.gov.au

HCSCC Charter alignment…
RACGP – Standards for General Practice (4th edition)
HCSCC Charter
ACCESS TO CARE (e.g. Scheduling care in opening hours, Home & other visits…)
1. ACCESS – Right to access
health and community services.
SAFETY & QUALITY (e.g. Quality improvement activities, Clinical risk management…)
EDUCATION & TRAINING (e.g. Qualifications of GPs, Training of administrative staff…)
CLINICAL SUPPORT PROCESSES (e.g. Safe & quality use of medicines, Vaccine potency...)
2. SAFETY – Right to be safe and
free from abuse.
DIAGNOSIS & MANAGEMENT OF SPECIFIC HEALTH PROBLEMS (e.g. Consistent evidence based
practice, Clinical autonomy for general practitioners)
CONTINUITY OF CARE (e.g. Continuity of comprehensive care, Clinical handover…)
COORDINATION OF CARE (e.g. Engaging with other services, Referral documents)
PRACTICE SYSTEMS (e.g. Human resource system, Occupational health & safety)
EQUIPMENT FOR COMPREHENSIVE CARE (e.g. Practice equipment, Doctor’s bag)
3. QUALITY – Right to quality
service.
COLLABORATING WITH PATIENTS (e.g. Respectful & culturally appropriate care)
4. RESPECT – Right to be treated
with respect.
INFORMATION ABOUT THE PRACTICE (e.g. Practice information, Informed patient decisions,
Interpreter and other communication services, Costs associated with care initiated by the practice)
HEALTH PROMOTION & PREVENTION OF DISEASE (e.g. Health promotion & preventive care)
5. INFORMATION – Right to be
informed.
COLLABORATING WITH PATIENTS (e.g. Respectful & culturally appropriate care)
6. PARTICIPATION – Right to
actively participate.
CONTENT OF PATIENT HEALTH RECORDS (e.g. Patient health records, Health summaries…)
MANAGEMENT OF HEALTH INFORMATION (e.g. Confidentiality & privacy of health information,
Information security)
FACILITIES & ACCESS (e.g. Practice facilities, Physical conditions, Physical access)
7. PRIVACY – Right to privacy and
confidentiality.
COLLABORATING WITH PATIENTS (e.g. Patient feedback, Presence of a third party)
8. COMMENT – Right to comment
and / or complain.