Transcript www.hcscc.sa.gov.au

HCSCC Charter alignment…
The Psychosocial Rehabilitation Support Services Standards (SA) aim to enhance the quality of
HCSCC Charter
services developed and delivered to mental health consumers, living in the community.
Some of the Psychosocial Rehabilitation Support Service Standards have general application to the HCSCC Charter rights, in particular:
Standard 8: Organisational Governance and Management – covers governance and management functions.
Standard 2: Rights & Responsibilities – support services should uphold the rights and responsibilities consumers, carers and the community.
Standard 1: Delivery of Services – includes access, client assessment & review, service planning and service
transition.
1. ACCESS – Right to
access health & community
services
Standard 3: Safety – includes prevention of abuse, safety of carers and OHS&W.
2. SAFETY – Right to be
safe and free from abuse
Standard 5: Promotion of Positive Mental Health, Early Intervention, Prevention and Community Acceptance
– collaboration, networking & partnerships, positive mental health, prevention & early intervention, community
understanding and reduced stigma.
Standard 7: Working Together – case management, joint assessment and service planning, referral, shared care,
networks & partnerships, links with acute and community services.
3. QUALITY – Right to
quality service
Standard 6: Acceptance of Diversity – equitable access, cultural competency (CALD & ATSI), gender equity,
respect for religious beliefs, special needs, use of interpreters and other communication aids.
4. RESPECT – Right to be
treated with respect
5. INFORMATION – Right
to be informed
Standard 4: Consumer, Carer and Community Participation – consumer participation in care, participation in
planning, barriers to participation, advocacy and consumer feedback addressed.
6. PARTICIPATION – Right
to actively participate
Standard 2: Rights & Responsibilities – includes right to complaints processes including external complaints
bodies.
7. PRIVACY – Right to
privacy and confidentiality
8. COMMENT – Right to
comment and /or complain