Transcript www.hcscc.sa.gov.au

HCSCC Charter alignment…
The Community Care Common Standards
HCSCC Charter
(amalgamation of HACC, Aged Care & National Respite for Carers Standards)
Standard 2: Appropriate Access and Service Delivery
2.1 Service Access
2.3 Care Plan Development and Delivery … based on assessed needs
2.5 Service User Referral …refers service users to other services as appropriate
1. ACCESS – Right to access health and community
services
Standard 1: Effective Management
1.1 Corporate Governance
1.2 Regulatory Compliance
1.3 Information Management Systems
1.4 Community Understanding and Engagement
1.5 Continuous Improvement
1.6 Risk Management
1.7 Human Resource Management
1.8 Physical Resources
2. SAFETY – Right to be safe and free from abuse
2.2 Assessment …with consideration of their cultural and linguistic diversity
3.5 Independence …of service users is supported, fostered and encouraged
Standard 3: Service Users Rights and Responsibilities
3.1 Information Provision
3. QUALITY – Right to quality service
4. RESPECT – Right to be treated with respect
5. INFORMATION – Right to be informed
2.2 Assessment …service user participates
2.3 Care Plan Development and Delivery … service user and/or representative
participates
2.4 Service User Reassessment … monitor and reassess service users needs
6. PARTICIPATION – Right to actively participate
3.2 Privacy and Confidentiality
7. PRIVACY – Right to privacy and confidentiality
3.3 Complaints and Service User Feedback
3.4 Advocacy …respect choice of advocate and if required, assist to obtain an
advocate
8. COMMENT – Right to comment and / or complain