Transcript Outreach Technical Advisory Committee June 13, 2014

Washington Health Benefit Exchange
Outreach Technical Advisory Committee
October 10, 2014
Meeting Protocol
▪ Open public meeting
▪ Callers are in listen-only mode
▪ Participation limited to Outreach TAC Members
▪ Public comment period at end of meeting
▪ GotoWebinar
▪ Chat feature
▪ Raise your hand
▪ We will unmute committee members (please mute
your own phone)
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Outreach Technical Advisory Committee Membership
Eric Earling
Premera
Carrie Glover
Within Reach
Julie Severson
Neighborhood House
Matthew McColm
Office of Raul Martinez Farmers Insurance
Robin Hilleary
Moda Health
Sally Mildren
Coordinated Care
Courtney Normand
Planned Parenthood Votes Northwest
Patricia Gepert
Wash. Association of Community and Migrant Health Centers
Brittany Jones
Cowlitz Indian Tribal Health Clinic new!
Suzanne Pak
Cornerstone Medical Services
Dr. James Polo
Mary Bridge Children’s Healthcare
Grace Sandoval
Healthpoint
Mary Wood
Health Care Authority
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Agenda
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•
•
•
Welcome and HBE Update
Washington Healthplanfinder Business
Wakely Recommendations
Questions/Discussion
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Washington Health Benefit Exchange
Health Benefit Exchange Update
October 9, 2014
HBE Updates – System Activities
▪ Preparation for Open Enrollment
▪ Enrollment/payment transactions with Carriers
▪ Working to complete remaining issues (1,300 issues)
▪ Highest priority corrections made
▪ Upcoming releases preparing for open enrollment
▪ November 10 – Renewal functionality, loading new plan information
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Initial Payment Methods
Customers now have more options for how to pay the Initial payment screen–
they can submit paper checks, money orders, pay by credit card, and submit
payment directly to their carrier.
Initial Payments THEN…
… and NOW
• Paper Check / Money Order
(NEW)
• Direct to Carrier (NEW)
•
Credit Card
•
E-Check
• Credit Card
• E-Check
Auto-Renewal Steps
Step 1
System identifies
applications that
qualify for autorenewal
Auto-Renewal
Step 2
Auto-renewal
qualification
outcome
communicated to
the individual
Step 3
Actions taken by
customers to
complete
enrollment
Manual Renewal
QHP Auto-Renewals
▪ System checks accounts to identify those eligible for auto-renewal (11/30)
▪ Approval is granted to run through Federal hub
▪ Federal hub eligibility check (income, family size, age of members)
▪ Plan for coming year is still available
▪ Accounts ineligible
▪ Eligibility changes for individual or entire family
▪ Family members are on different plans
▪ Washington Apple Health enrollees (mixed households renew separately)
▪ If individual chooses to autorenew, no action is required (except payment)
▪ Can manually renew (and make updates) from dashboard
▪ Option to reshop
▪ Opt out
Updates - Consumer Survey
▪ Collect input on service improvements
▪ Correspondence
▪ Healthplanfinder – ease of use, plan selection
▪ Consumer assistance – reasons, experience
▪ Telephone Survey
▪ 40 questions – 15 minutes
▪ English and Spanish
▪ QHP, WAH, Individual, mixed, SHOP, enrolled, eligible but not enrolled
▪ Characteristics – insurance status, access to care, need for care
▪ Survey begins next week
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Marketing/Media
▪ Television ads
▪ Media Day
▪ King 5
▪ Mall Tour
▪ Testimonials
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Washington Healthplanfinder Business
▪ Opens October 17, 2014
▪ More than 23 plans
▪ Kaiser Health Plan of the NW:
Clark and Cowlitz counties
▪ Moda Health: Statewide
▪ Continuing targeted outreach
and marketing:
▪
▪
▪
▪
Partnerships (WAHU, SBA, PSBJ)
Earned Media (Uber)
Social Media
Ad Buys (digital, radio, print)
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Upcoming meetings
Policy Committee
October 14
1 pm – 3 pm
Navigator TAC
October 23
3 pm – 4:30 pm
Health Equity TAC
October 27
1 pm – 2:30 pm
Board Meeting
October 30
9 am- 3 pm
Advisory Committee
November 6
1 pm – 3 pm
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