Transcript Lead Org Meeting

Washington Health Benefit Exchange
Outreach Technical Advisory Committee
March 20, 2015
Meeting Protocol
▪ Open public meeting
▪ Callers are in listen-only mode
▪ Participation limited to Outreach TAC Members
▪ Public comment period at end of meeting
▪ GotoWebinar
▪ Chat feature
▪ Raise your hand
▪ We will unmute committee members (please mute
your own phone)
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Outreach Technical Advisory Committee Membership
Eric Earling
Premera
Carrie Glover
Within Reach
Matthew McColm
Office of Raul Martinez Farmers Insurance
Robin Hilleary
Moda Health
Sally Mildren
Coordinated Care
Courtney Normand
Planned Parenthood Votes Northwest
Patricia Gepert
Wash. Association of Community and Migrant Health Centers
Brittany Jones
Cowlitz Indian Tribal Health Clinic
Jaelen Pace
Volunteers of America
Suzanne Pak
Cornerstone Medical Services
Dr. James Polo
Mary Bridge Children’s Healthcare
Mary Wood
Health Care Authority
Michael McKee- New!
International Community Health Services
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Agenda
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Welcome and HBE Update
1095-A/Tax Campaign Update
Washington Apple Health Update
Questions
4
General Updates
▪ QHP enrollment – 160,000
▪ 92,000 renewals
▪ 68,000 new enrollees
▪ 9,900 QHP enrollees became eligible for WAH
▪ Special Enrollment – 4,000
▪ Updated Enrollment Report (coming soon)
▪ HBE-HCA to study “Churn”
General Updates
▪ HBE Budget
 No-Cost Extension across HBE programs through 2015
 Supplemental Federal Grant Request - 2015
▪ 2015 HBE State Operating Budget
 HBE Budget request submitted with HCA package for legislative action
 Governor’s Budget - $127 million ($20 m to DSHS to resume Medicaid enrollment)
 Next step: House and Senate budget proposals
Navigator Program
 Funded through September 2015
 Transition to state-based funding by Open Enrollment 3
 Planning another webinar on Immigration Issues/Procedures
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General Updates
 New Access and Education Specialist position
 Language Access
 Health Literacy
 Navigator role in consumer education
 Medicaid Plan Selection
 Consumer Usability – April
 Community stakeholder mailing list
 [email protected]
General Updates
▪ New Health Literacy Publications
▪
 Immigration Handbook
 ABCs of Health Insurance
Spring 2015 Special Enrollment
Spring 2015 Special Enrollment Period
o February 17 to April 17 (all pending requests will be closed)
o Broadly defined – barriers to enrollment, tax penalty, renew issues
o No documentation requirement
o Does not replace SEP for those with a “qualifying event” or conditional
eligibility requirements
▪ Communication Strategies
o Media releases
o Social media
o Consumer communications (renewals)
o Navigator-Broker networks
Navigator Program Planning
▪ Long-term (Open Enrollment 3 forward)
o Role of Lead Org structure
o Overall network structure and partners
o QHPs – Medicaid Enrollment expectations
▪ Stakeholder Forums (coming soon)
o Input
o Ideas
o Feedback
o Written or one-on-one meetings
▪
Washington Health Benefit Exchange
1095-A/Tax Campaign Update
Bethany Frey
Spring Special Enrollment Period Update
▪ February 17-April 17
• 7,480 Special Enrollments opened by an account worker
• Approximately 4,000 customers have enrolled
▪ Open for consumers who experienced:
• system delays
• technical defects in Healthplanfinder
• misunderstandings regarding penalties for not having
insurance
• unclear instructions regarding the necessary steps for 2015
enrollment
▪ Individuals may request the SEP by calling the call center
1095-A Forms
▪ 137,000 forms have now been
distributed
▪ Consumers may still request
corrections online, check status,
receive email updates
▪ Calls to the call center regarding the
form have decreased slightly over the
past month
▪ Approximately 1,400 correction
requests have been received
Spring Special Enrollment/Tax Season Campaign
▪ Additional push the first week of
April
▪ Press Release
▪ Media Event (TBD)
▪ Google Ad Buys
▪ Partnerships with Tax
Preparers/Organizations
▪ Additional Customer
Communications
▪ wahbexchange.org/1095A
▪ Partner Materials
▪ Poster
▪ Social Media Content
Washington Health Benefit Exchange
Washington Apple Health Update
Mary Wood
Questions
16