Transcript Outreach Technical Advisory Committee June 13, 2014

Washington Health Benefit Exchange
Outreach Technical Advisory Committee
January 9, 2014
Meeting Protocol
▪ Open public meeting
▪ Callers are in listen-only mode
▪ Participation limited to Outreach TAC Members
▪ Public comment period at end of meeting
▪ GotoWebinar
▪ Chat feature
▪ Raise your hand
▪ We will unmute committee members (please mute
your own phone)
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Agenda
• Welcome and HBE Updates
• Income Tax Information
• All Hands on Deck Enrollment Event
• Discussion
• HBE-Partner Communications
• Health Literacy – What’s next?
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Outreach Technical Advisory Committee Membership
Eric Earling
Premera
Carrie Glover
Within Reach
Matthew McColm
Office of Raul Martinez Farmers Insurance
Robin Hilleary
Moda Health
Sally Mildren
Coordinated Care
Courtney Normand
Planned Parenthood Votes Northwest
Patricia Gepert
Wash. Association of Community and Migrant Health Centers
Brittany Jones
Cowlitz Indian Tribal Health Clinic
Jaelen Pace
Volunteers of America
Suzanne Pak
Cornerstone Medical Services
Dr. James Polo
Mary Bridge Children’s Healthcare
Mary Wood
Health Care Authority
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HBE Updates – December Board Meeting
Premium Aggregation
▪ Analysis presented with pro’s and con’s of discontinuing premium aggregation
▪ HBE will discontinue collecting premium payments in 2016
Adult Dental Plans
▪ Currently under discussion
▪ Stakeholder interest in promoting Adult Dental in Plan Year 2016
Open Enrollment Update from IPAs and Brokers (we’d like your thoughts!)
▪ Uncertainty of ongoing funding
▪ Translations
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HBE Updates – Enrollment Update
▪ QHP enrollment beginning January 1 = 107,000
▪ 26% are new enrollments
▪ 60% of 2014 enrollees have renewed
QHPs – new
QHP renewals
27,700
79,300
▪ Apple Health (continuous enrollment)
▪ Expansion population = 471,600
▪ Special Enrollment Period
▪ Experienced system issues related to enrollment
▪ Request process on-line or through Call Center
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HBE Updates - Budget
▪ No-Cost Extension across HBE programs through 2015
▪ Supplemental Federal Grant Request - 2015
▪ Received about 2/3 of requested funds
▪ Includes system improvements, operations, plus continued funding of IPAs, tax
season campaign, content management, mobile app
▪ HBE Leadership determining priorities
▪ 2015 HBE State Operating Budget
▪ HBE Leadership continues to meet with various Legislative Committees
▪ HBE Budget request submitted with HCA package
▪ Governor’s Budget included full funding for HBE at request level
▪ $10 million allocation to DSHS for Medicaid enrollment
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HBE Updates - Operations
▪ Call Center
▪ Managing call volume (currently no waiting)
▪ Wait times around January coverage deadline were longer
▪ More than 50% of calls are new enrollment/renewal (QHP and Medicaid)
▪ Navigators/Brokers
▪ Navigators Recertifications wrapping up January 15
▪ 1,095 certified, 370 are new (425 still logged into the test)
▪ Broker registrations (ongoing)
▪ 1,800 registered (compared to 2,400 in 2014), 600 of these are new
▪ January release v2.1 – January 20, 2013
▪ System outage January 16-19 for DSHS Maintenance/Update
▪ Release overview webinar – Tuesday, January 13 at 4 p.m.
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Marketing & Outreach Update
▪ New PSA featuring Seattle Seahawks
Russell Wilson and Richard Sherman!!!
▪ Enrollment Events
▪ All Hands on Deck
▪ Small business events
▪ Check our events calendar)
▪ Partnerships
▪ KING 5
▪ Univision
▪ Live Nation
▪ Updated Health Literacy and Outreach
Material
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HBE Updates – Legislative Session
Session info
▪ Session begins January 12
▪ New committee members
▪ Committee interest in Consumer feedback/complaint process
▪ Budget
Possible Bills (not HBE requested)
▪ Changes to how grace periods work
▪ Changes to organizational structure (public-private entity) pre-filed
▪ Leg page on website
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Income Tax Communications
▪ 1095-A to be sent by HBE to QHP recipients by 1/31/15
▪ Will include an “FAQ” (preview)
▪ Tax credits are reconciled on income tax return
▪ Estimated income vs. actual income
▪ Can use 1040, 1040A, 1040NR (but not 1040EZ)
▪ HBE Resources
▪ Webinars – Assisters, partners, etc.
▪ FAQs
▪ 25 Designated Client Service Specialists
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Washington Health Benefit Exchange
ALL HANDS ON DECK EVENTS
Kristi Stickland
All Hands on Deck Events
▪ Statewide enrollment event blitz
▪ January 24-25, 2015
▪ Events at Malls, staffed by Navigators and Brokers
▪ Application and enrollment assistance for individuals and small
businesses
▪ Promotional materials will be developed in the next few
weeks
▪ Available to Lead Organizations, Brokers, Media and Community
Partners
▪ All events will be listed on our Meetings and Events Calendar
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Discussion - Communicating with HBE Partners
1. As a partner, how well is HBE meeting your needs in terms of
communicating the information you need to facilitate enrollment?
2. What types of information are most helpful or would be most
helpful?
3. What are the best methods of communicating with partners?
4. What other suggestions or advice do you have?
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Discussion - Health Literacy – What’s Next?
▪ Finish up publications and translations and disseminate
▪ We are asking our partners/stakeholders to help us define our role
▪ How can HBE best advance health literacy?
▪ Who is already doing this work that we should be partnering with?
▪ What should we be asking the community and our partners?
▪ Who are the people who need to be reached?
▪ What do they need to know?
▪ How do they need to get the information?
▪ Who is in the best position to deliver the message(s)?
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HBE Meetings
HBE Board Meeting
January 22
9 am- 3 pm
Health Equity TAC
January 27
1 pm – 2:30 pm
Dental Plan TAC
February 2
1:30 pm – 3 pm
Advisory Committee
Outreach TAC
February 5
February 13
1 pm – 3 pm
1 pm – 2:30 pm
More listed on Corporate site
News Center – Meetings and
Events
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