Transcript Outreach Technical Advisory Committee June 13, 2014

Washington Health Benefit Exchange
Outreach Technical Advisory Committee
December 12, 2014
Meeting Protocol
▪ Open public meeting
▪ Callers are in listen-only mode
▪ Participation limited to Outreach TAC Members
▪ Public comment period at end of meeting
▪ GotoWebinar
▪ Chat feature
▪ Raise your hand
▪ We will unmute committee members (please mute
your own phone)
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Agenda
• Welcome and HBE Update
• Washington Healthplanfinder Business
Update
• Discussion – Outreach
• All Hands on Deck Enrollment Event
• HBE-Partner Communications
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Outreach Technical Advisory Committee Membership
Eric Earling
Premera
Carrie Glover
Within Reach
Julie Seversonthanks and good-bye!
Neighborhood House
Matthew McColm
Office of Raul Martinez Farmers Insurance
Robin Hilleary
Moda Health
Sally Mildren
Coordinated Care
Courtney Normand
Planned Parenthood Votes Northwest
Patricia Gepert
Wash. Association of Community and Migrant Health Centers
Brittany Jones
Cowlitz Indian Tribal Health Clinic
Jaelen Pacenew!
Volunteers of America
Suzanne Pak
Cornerstone Medical Services
Dr. James Polo
Mary Bridge Children’s Healthcare
Mary Wood
Health Care Authority
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HBE Updates – November Board Meeting
Many thanks to Suzanne Pak and Robin Hilleary for representing
Outreach TAC!
Suzanne Pak
Cornerstone
Medical Services
Robin Hilleary
Moda Health Services
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HBE Updates – Enrollment Update
QHP Auto-Renew
▪ No action required (continue paying)
Tax Credit Miscalculation
▪ Multi-year (2014 and 2015) enrollment options
▪ Eligibility Service
▪ Data fixes until code fix is implemented
QHP enrollment cancellations
▪ Cancelled enrollment and payment for January 1 enrollments
▪ Outreach under way – 60% have re-enrolled
IT System Architecture and Code Review
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Medicaid Renewals
62% autorenew rate for
December
renewals
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HBE Updates - Budget
▪ No-Cost Extension across HBE programs
▪ Supplemental Grant Requests
▪ Level 1 - Development/Implementation through 2015 (Mobile App, website
improvements)
▪ Level 2 - Operations through summer 2015 (Call Center, IPA)
▪ 2015 HBE State Operating Budget
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HBE Leadership meeting with various Legislative Committees
Budget request submitted with HCA package
HBE spending limit imposed by the Legislature
Governor’s Budget expected December 18
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HBE Updates - Operations
▪ Call Center
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500 CSRs
8,000 to 10,000 calls per day (capacity 7,500)
2-3 minute wait
Appointments for Navigators, Brokers
▪ Navigators/Brokers
▪ Navigators completing 2015 Recertification Exam
▪ January release v2.1
▪ Release summary
▪ Pre-eligibility verification
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Marketing & Outreach Update
▪ TV Advertising Launch
▪ Live Nation Engagement
▪ Univision Partnership
▪ Enrollment Events
▪ Reviewing additional mall tour dates in Jan.
and Feb.
▪ Small business events on Dec. 4 and Dec. 10
▪ 50 community events have already taken place
▪ KING 5 Health Literacy Partnership
▪ knowyourplan.org
▪ HBE Materials roll-out
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Coming soon…
▪ HBE required to send IRS tax form 1095 to anyone receiving a tax
credit by January 31, 2015
▪ Consumers file with tax return
▪ Must submit long form (no EZ forms)
▪ Policy Team is clarifying and understanding IRS and HBE
requirements
▪ Consumer information and resources under development
▪ IPA/Broker communication/training
▪ FAQ
▪ Referral resources for tax assistance
▪ Discussion/Input – Partner Needs related to tax filing obligations
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Coming soon…
▪ HBE required to send IRS tax form 1095 to anyone receiving a tax
credit by January 31, 2015
▪ Consumers file with tax return
▪ Must submit long form (no EZ forms)
▪ Policy Team is clarifying and understanding IRS and HBE
requirements
▪ Consumer information and resources under development
▪ IPA/Broker communication/training
▪ FAQ
▪ Referral resources for tax assistance
▪ Discussion/Input – Partner Needs related to tax filing obligations
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Washington Health Benefit Exchange
WASHINGTON HEALTHPLANFINDER BUSINESS UPDATE
Kristi Stickland
Let’s Talk Business
▪ More than 1,500 employer accounts created in Washington
Healthplanfinder Business
▪ 73 Total Completed Applications – Link Sent to Employees
▪ Seattle Small Business Enrollment Event- Dec. 4th
▪ 20 employers
▪ 7 event partners
▪ Vancouver Small Business Enrollment Event- Dec 10th
▪ 6 employers
▪ 5 event partners
▪ Additional events being planned for Spokane, Bellingham, Yakima,
Tri-Cities and Tacoma
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New Outreach Tools and Partnerships
▪ New Fact sheets
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Part-time and Seasonal employees
Financial professionals
Human Resources professionals
No employer-sponsored coverage
▪ New Twitter hashtag #Wabizhealth
▪ Partnerships
▪ Puget Sound Business Journal
▪ Office of Minority and Women’s Business Enterprises
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Washington Health Benefit Exchange
ALL HANDS ON DECK EVENTS
Kristi Stickland
All Hands on Deck Events
▪ Statewide enrollment event blitz
▪ Jan. 31st- Feb. 1st
▪ Events will be held at malls, libraries or other public locations
▪ Staffed by Navigators and Brokers
▪ Offering renewal and enrollment assistance
▪ Tax prep information and assistance may also be available
▪ Serving individuals and small business employers
▪ Outreach materials will be available
▪ More info coming soon!!! Ideas, thoughts??
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Discussion - Communicating with HBE Partners
1. As a partner, how well is HBE meeting your needs in terms of
communicating the information you need to facilitate enrollment?
2. What types of information are most helpful or would be most
helpful?
3. What are the best methods of communicating with partners?
4. What other suggestions or advice do you have
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HBE Meetings
Health Equity TAC
December 16
1 pm – 2:30 pm
HBE Board Meeting
December 18
9 am- 3 pm
Tribal Advisory Committee
December 19
2 pm – 4 pm
Dental Plan TAC
Outreach TAC
January 5
January 9
1 pm – 3 pm
1 pm – 2:30 pm
More listed on Corporate site
News Center – Meetings and
Events
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