Transcript The EFQM Excellence Model

EFQM Excellence Model
and EFQM Community
of Practice for Police
Forces and Services
Vilnius, March 29-30, 2007
Who we are & our mission
 Group of professionals representing the
police forces and services who come
together to share and to learn from one
another.
 We are held together by a common
interest in excellence in policing and are
driven by a desire and need to share
issues, experiences, insights, templates,
tools and good practice.
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Intentions
 Share good practice around, within and beyond the
EFQM Model
 Common pursuit of solutions
 Look at the trends and future of the major national /
regional police forces and services
 Enhance the diffusion of the excellence philosophy in this
sector
 Connect people who know with those who need to
know
 Generate and synthesize knowledge
 Develop networking opportunities
 Obtain new ideas from various police forces and services
in various countries
 Technology enables the sharing (E-Mail, Internet,
Excellence One, Net Meetings)
 …
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Values
ethics and integrity
openness and transparency
thinking ahead
respecting the ‘European
Benchmarking Code of Conduct’(*)
 European Police Code of Ethics
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(*) Document from the EFQM
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How it Works
 Two meetings a year with continuous contacts
in between
 Each meeting has a theme
 Each participant comes with someone from
his/her organisation who is an expert on the
theme
 An expert invited by EFQM provides his/her
views on the theme
 Site visit with presentation from the host
 Special projects initiated by the members
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Next Themes
Q2-2007: Symp 6-7/6 => Fr 8
Self-Assessment Process
Peer review
H2 convince leadership
Q4-2007:
Process Management
Benchmarking
Risk management framework
International co-operation
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Participants
Belgium, Federal Police
Jacques Philippaerts
Belgium, Federal Police
Jean-Marie Van Branteghem
Latvia, Police
Algars Evardsons
Slovenia, Police Maribor
Jurij Ferme
Spain, Guardia Civil
Rafael Galan Toledo
Sweden, Police
Kjell Elefalk
UK, HM Inspectorate of Constabulary
Robin Field-Smith
EFQM
Herve Legenvre / Lydia Nagel
Guests:
Hungarian Association for Excellence
Karolina Sugar
Hungarian Association for Excellence
Kalman Szabo
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What is the Excellence Model?
 Set of organisational beliefs or values
 Basis for thinking about, discussing and improving
your organisation
 Framework for analysing an organisation and
benchmarking with others
 Basis for a management system
 Framework to make sense of the vast range of
initiatives we all have
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Why use the Model?
 To give a realistic view of how good your
organisation is
 To identify where to focus improvement effort
 To bring initiatives together into a single
framework
 To encourage the sharing of internal and external
good practices
 To provide a common language
 To understand the drivers behind business results
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Value of the Model
 Improves Process & Customer Satisfaction
Results
 Award-winning companies have consistently
better business results than their competitors in
the same industry
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Dimensions to the Model
 Concepts = foundations
 Content = structure
 Comparison = measurement
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The Concepts
 The eight fundamental concepts which underpin
the model are:
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Customer focus
Partnership development
People development & involvement
Management by processes & facts
Continuous learning, innovation and improvement
Leadership and constancy of purpose
Corporate social responsibility
Results orientation
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Most widely used Framework
 The EFQM
Excellence Model is a registered trademark of EFQM
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Structure of the Enablers
1d
1a
1b
1e
1c
Criteria parts
1
Leadership
Areas to consider
5a
5
Processes
© 1998 EFQM
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Structure of the Results
Criterion
6
Customer
Results
6a
(75%)
Perception
data
Criteria parts
6b
(25%)
Performance
Indicators
8 in total
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People
Results
7a
(75%)
Perception
data
8
Society
Results
8a
(25%)
Perception
data
9
Key
Performance
Results
9a
(50%)
Key
Performance
Outcomes
7b
(25%)
Performance
Indicators
8b
(75%)
Performance
Indicators
9b
(50%)
Key
Performance
Indicators
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The big picture
– deserving recognition
Is Performance OK?
Is it Sustainable?
Need to Improve
Need to
understand
Recognition
Results
Assess Results
Execute
Assess Approaches
Trends
Targets
Comparisons
Causes
Scope
Plan
results
processes
Sound
Integrated
Systematic
Implemented
Measured, Improved, Learning
balance
initiatives
Select
changes
RADAR = engine !
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Measurement System
Enablers – 7 Attributes
Results – 5 Attributes
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Use of the Model
Self-Assessment
80%
Stragey formulation
66%
Visioning
45%
Project management
37%
Supplier management
37%
Mergers, Investment evaluation
15%
0% 10 20 30 40 50 60 70 80 90
% % % % % % % % %
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Levels of excellence?
Compare yourself
against the best
Chart your progress
Create Passion and
Commitment
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What level is best for you now?
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Based on the full EFQM model
75 or 25 page submission in English
Team of 4 - 8 International Assessors
Consensus and Site Visit
Enhanced Feedback
Recognition at around 600+ points
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Based on the full EFQM Model
3 – 4 Assessment approaches
2 - 3 Assessors
Consensus and Site Visit
Feedback Report at criteria level
Recognition as from 300 points
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Based on the 9 criteria of the EFQM Model
12 page SA summary + improvement plan
Two stage process, assessment and
site visit
Supported by one Validator
Recognition based on implementation
of several improvement plans (no scoring)
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