Transcript LoE Introduction

EFQM Levels of
Excellence
Introduction to LoE
EFQM Levels of Excellence
Overview
EQA
Recognised
for
Excellence
Committed to Excellence
The main objectives of the
Scheme
1.
Provide clear milestones on the journey to
Excellence
2.
Maximise the number of organisations applying
the fundamental concepts & principles of the
EFQM Excellence Model
3.
Provide practical products and services that
help organisations improve
4.
Provide consistent, European-wide recognition
delivered by EFQM & its National Partners
Common features of all
Levels
1. Based on feedback
2. Delivered to a common standard
AND
Common features of all
Levels
3. Based on the Model and its principles
Committed to Excellence
Characteristics of
Organisations applying C2E
Typically:
Have experience of introducing improvement
initiatives but likely to be ad-hoc. Now interested in
taking an organisational wide perspective
Measure performance using mainly internal
measures with little use of external comparisons as
the basis for target setting
Have little experience in the use of the EFQM
Excellence Model & now looking for a low risk way
of testing appropriateness for the organisation
The C2E Process - 1
Stage 1:
Assessment against the 9 criteria of the EFQM
Excellence Model and, as a result, identification of at
least 3 relevant improvement actions.
Stage 2:
After a period of 6-9 months, site visit by
independent Validator to confirm deployment of the
improvement actions.
The C2E Process – 2
Submission document – around 12 pages,
covering the three improvement areas
 Apply at any time
 Full documentation for all applicants:

• Applicant guide
• Pack of 10 advice booklets
• CD assessment workbook
Basic application fee 5000 Euro for EFQM
Members, 6,500 Euro for non-members*
 Members Bbest application fee € 3000
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Outputs and Benefits
from C2E
Identification of Organisations strengths and
areas for improvement assessed against the
most widely used management framework
 Structured process for prioritising, documenting
and implementing improvement activity
 Feedback from external Validator on the
implementation of the projects
 Where successful, recognition (logo’s,
certificates, database entry and newsletter
mention)

Recognised for Excellence
Characteristics of
Organisations applying R4E
Typically:
Most important results will have been improving
for at least 3 years & will have external
comparative data to put them into context.
Major processes will be controlled, regularly
reviewed & be showing demonstrable improvement
over time
Will have assessed against the EFQM Excellence
Model more than once & will have scored at least
350 points.
The R4E Process - 1
Pre-structured Submission Document based on
32 criterion parts
 3 Cycles during the year for applications
 Full supporting documentation for applicants:

• Applicants Guide
• Blank submission Document
• Excellence Model Brochure
The R4E Process - 2
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Assessment by a trained team of between 2-5
Assessors
Assessors will reach consensus as a team on
strengths, areas for improvement & score for the
organisation and determine issues to be explored
during site visit
If the score is confirmed at 400+ points after site
visit, the organisation will be recognised
Applicants will receive approximately 15 page
feedback report and a scoring profile at the criteria
level
Outputs and Benefits
from R4E
External identification/validation of your
Organisations strengths, areas for
improvement & score profile by fully trained
assessors using a proven management
framework
 A management development opportunity by
the input of assessors to the process
 Where successful, recognition (logo’s,
certificates, database entry & newsletter
mention)

EFQM Levels of Excellence
Summary
EQA
Recognised
for
Excellence
Committed to Excellence
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Based on the full EFQM model
75 page submission in English
Team of 4 - 8 International Assessors
Consensus and Site Visit
Enhanced Feedback
Recognition at around 550+ points
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Based on the full EFQM Model
51 page structured submission in the
local language
3 - 5 Assessors
Consensus and Site Visit
Feedback Report at criteria level
Recognition at 400+ points
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Based on the 9 criteria of the Model
12 page improvement plan
Two stage process, assessment and
site visit
Supported by one Validator
Recognition based on implementation
of an improvement plan