Transcript Slide 1

Self Assessment An Award Simulation
Approach
Paul Evans: Director of Business Excellence
Liverpool John Moores University
EFQM Education Community of Practice
23rd February 2006
University of Macedonia
Personal Background
20 years in industry with EFQM
Founder Member
Worked with EFQM since 1996
Benchmarking Group
Senior Assessor for EEA
Member, Awards & Recognition Working
Group
Member 2005 FC/Model Review Group
Some Facts about LJMU
25,000 students
2,500 staff
Annual Revenue Budget €170m
Several Areas of International
Research Excellence
10 spin-out companies p.a.
Owners of the world’s largest
Robotic Astronomical Telescope
Excellence Model & LJMU
EFQM Members since 1997
Formally adopted Excellence Model
in October 2002
Diagnostic Self-Assessment in
February 2003 (All 32 Criterion Parts)
‘Diagonal Slice’ Team Approach
2005 Self-Assessment
An Award Simulation Approach
Why Award Simulation ?
 2 years of action following first
assessment
 Senior Group Fully Involved
 Too Close to the Action..lost objectivity
 Award Application Process…restores
objectivity
 Opportunity for External Input
 More Mature in Excellence Terms
Award Simulation Process
Assessment Framework Selected (e.g.
EEA, BQF, Excellence North West)
Application Drafted
Application Agreed Internally
Assessment Team Selected (internal
assessors/externally led)
Application Submitted
Award Simulation Process
Application Assessed by Team
Team Consensus Meeting (1.5 Days)
Team Site Visit Planning (0.5 Days)
Site Visit (2 Days)
Team Final Consensus & Scoring (1
Day)
Feedback Report produced
Award Simulation Advantages
 Drafting Application is a reflective process
 Increased objectivity; separates
assessment from development work
 Structured approach; formal and
disciplined
 Professional Assessors; independent
feedback & scoring
 Rehearsal for the ‘Real Thing’
Recommendations for Others
Use a sub-set of the senior team to
draft application
Use a mix of internal & external
assessors (knowledge combined with objectivity)
Don’t brief interviewees & focus
groups
Remember it’s about exposing
issues – not hiding them
Outcomes for LJMU in 2005
6 main themes (all recognised & now
being addressed)
Score more than doubled since last
self-assessment
Likely to be at ‘finalist’ standard
within 2 years
Renewed impetus & confidence
Questions?
Paul Evans: Director of Business Excellence
Liverpool John Moores University
EFQM Education Community of Practice
23rd February 2006
University of Macedonia