Transcript Impact on the Concepts - CforC | Center for Competitiveness

EFQM Recognition
Ireland Excellence Award
© EFQM 2014
George Wilson
Centre for Competitiveness
CforC Recognition Process
 The main objectives are to:

Provide recognition at different stages of improvement

Encourage organisations to apply the Excellence principles

Provide a structured approach to measuring improvement
© EFQM 2014
Benefits of Applying
 It allows the applicant to compare itself against role model organisations.
 It creates an internal stimulus to continue the drive to maintain
performance and position.
 The process provides an independent validation of the degree to which
the organisation has implemented Excellent Approaches and achieved
Excellent Results.
 Feedback helps to focus future organisational improvement activities.
Not just recognition but a better way of managing
your organisation..
© EFQM 2014
European Recognition Process
 European Excellence Award
 Recognised for Excellence 3*,4*,5*
 Committed to Excellence
© EFQM 2014
CforC Award/Recognition Process
 Ireland Excellence Award (large, small, public)
 Recognised for Excellence 3* 4* 5*
 STEPS to Excellence
 Committed to Excellence
© EFQM 2014
EFQM Journey to Excellence
EUROPEAN
AWARD
WINNER
Gold Star
Service
Excellence
Committed 2
Excellence 2*
Committed 2
Excellence 1*
Committed
to
Excellence
Recognised 4
Excellence –
3*
301 – 400
points
Recognised 4
Excellence –
4*
401 – 500
points
Recognised 4 Excellence
Recognised 4
Excellence –
5*
501+ points
IRELAND
AWARD
WINNER
Ireland
Award
Winner
European
Award
Winner
The Assessment Process
Assessor Completes Individual Pre-work
Consolidation and Clarification
Prepare for Site Visit
Conduct Site Visit
Consolidate, Prepare Feedback and Score
© EFQM 2014
The Ireland Excellence Award
Assessment Process
Before the Site Visit
Review key information
& identify strategic
themes
Map across Model to
identify high level site
visit themes
Check understanding is
correct with applicant
Agree site visit plan.
© EFQM 2014
During the Site Visit
Conduct interviews to
confirm strengths
Test & confirm areas for
improvement identified
Search for Good Practices
Complete assessment,
feedback report & score
EFQM Criteria
Enablers
Leadership
Results
People
Processes,
Products &
Services
People Results
Strategy
Customer Results
Partnerships &
Resources
Society Results
Business Results
Learning, Creativity and Innovation
© EFQM 2012
© EFQM 2014
®
Weighting
 No changes to the weighting of the criteria or the
criterion parts.
Leadership
People
10%
Processes,
Products &
Services
Strategy
10%
10%
Partnerships &
Resources
10%
© EFQM 2014
10%
People Results
Business Results
10%
Customer
Results
15%
Society Results
10%
15%
RADAR
© EFQM 2014
RADAR
© EFQM 2014
RADAR - Enablers
Sound
Approach
Integrated
Implemented
Enablers
Deployment
Structured
Measurement
Assessment &
Refinement
Learning &
Creativity
Improvement &
Innovation
© EFQM 2014
Purpose of a Site Visit
 To acquire the information needed in order to provide the
most value-adding feedback to the organisation being
assessed, by:

Confirming the validity of the written information and data
already seen and analysed;

Clarifying any unclear aspects within the written
information and data;

Gathering new and additional information and data;

Gaining a sense of the atmosphere in the organisation;

Providing the input to arrive at the final assessment
findings and the Scores.
© EFQM 2014
For more information:
[email protected]
www.cforc.org
© EFQM 2014