Transcript Introduction to the 8 Essentials of Excellence, The

Update from the EFQM
Carolina Sánchez
EFQM ECoP
Athens, October 2004
So What Has Been
Happening ?
Change in Governance Structure
 Recognised for Excellence Review
 Excellence one for students
 Local & Regional Government Prize
 Forum

Change in Governance
Structure

Governance Board – 12 Members from EFQM
membership. Highest decision-making body

Advisory Council – Consider emerging
business issues & management practices

Committees – Chaired by Governance Board
Member, report to Governance Board

Working Groups – Particular topics/initiatives
GOVERNANCE
STRUCTURE
Recognised for Excellence
Review
 R4E
reviewed in 2003 at NPOs
request
 New
version launched in 2004
 Three
possible approaches
Recognised for Excellence
Review
1. Submission Document approach for
assessment
- The applicant produces the Submission
Document in a pre determined format
(51
pages)
- Assessment and site visit by trained
assessors
Recognised for Excellence
Review
2. On Site Materials assessment approach

The Organisation completes an Introduction
document of 5 to 6 pages

Two Assessors/Facilitators will be appointed to
assess the organisation

1 day awareness and planning visit at applicant
site with the assessor team

6 weeks later 1 week visit for assessment of
relevant materials and interviews with members
of the organisation
Recognised for Excellence
Review
3. On Site Assessment Workshop approach

The Organisation completes an Introduction
document of 5 to 6 pages

Two Assessors/Facilitators will be appointed to
assess the organisation

1 day awareness and planning visit at applicant
site with the assessor team

6 weeks later 1.5 day self-assessment workshop
with the management team

Subsequent 4 days site visit
Excellence One for Students

EFQM interactive on-line platform has been a
new look over the last year

Pricing structure changed (free for students)

Students can register online via the link:
http://web-1.efqm.org/excellenceoneforstudents/

The University/higher education institute to
join the Excellence Network by adding the
above mentioned link into the website
Local & Regional
Government Prize

Aimed at improving performance and
services to citizens in Local & Regional
Governments particularly through electronic
activities

Based on C2E and R4E plus an eReadiness
assessment

First prizes to be announced in Berlin at the
Forum

European Prize sponsored by Cisco, HP and
CGE&Y
2004 Forum
Where:
Berlin
When:
15th – 17th November
Theme:
The European Leadership
Challenge
Web:
www. efqm-forum2004.org/