Transcript Document

Sharing what works - EFQM
Communities of Practice
TAIEX Workshop on Quality Management role in Police
Units
Vilnius, 24 – 25 April 2008
About EFQM
To support organisations and
their leaders in their need to
implement strategies, EFQM
shares what works amongst
member organisations by
applying their know-how
through mutual assessments.
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Some of the organisations that share
Member organisations in the EFQM network,
represent every size and sector.
A few examples:
Philips – Nokia – European Investment Bank – Microsoft - St
Mary’s College – Zambia Ministry of Finance – Department of
Work and Pensions UK – Dubai World – Bocconi University –
Belgian Federal Police - Her Majesty Inspectorate of
Constabulary - Dubai Police.
and more than 650 others…
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Global thinking – the power of diversity
Distribution
throughout
Europe
Zambia Ministry
of Finance
Networks in Asia
Global Assessments
Collaboration with
Malcolm Baldrige and
other Excellence Models
Cluster of software
companies in
Philippines
Schools in Latin
America
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Why share?
 “We need to open up”
 “We need pragmatic learning based on experience”
 “We need leaders to be in touch with issues at the front-line”
 “We need to focus on getting results, sooner”
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Opening the organisation
Power of Assessment
 Assessment enables your
organisation to determine how
capable you are to implement
your strategy and to reach your
objectives.
Share the learning
 Self-Assessment: Looking inward
at your organisation with your own
people
 External Assessment: Get an
external perspective from an outside
team
 EFQM framework and
 Mutual Assessment: exchange
techniques provide a common
directly with one of your suppliers,
basis within and between
customers or like-minded
organisations to share and learn
organisations to assess each other
from one another.
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Mutual Assessment
Assessment
Know-how on how to
assess an organisation’s
capability and
performance.
Accelerating learning
Pragmatic learning
based on experience
Bringing diverse companies
together
Trust and facilitation skills
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Experience EFQM
Experiencing leadership
Assessment
Accelerating
learning
 Pegasus Programme
 Pact projects
Getting the basics right
Bringing diverse
companies together
 EFQM Communities of Practice
 Recognition for Excellence
Creating the momentum
 How to get started
 Committed to excellence
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EFQM’s Communities of Practice
 Share the knowledge and good
practices
 Identify common issues and
possible solutions
 Generate and synthesise
knowledge and develop specific
tools
 Actively support the diffusion of
the excellence principles
 Connect people who know with
those that need to know
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EFQM’s Communities of Practice
 Ethics and integrity
 Openness and transparency
 Thinking ahead
 Respecting the European
Benchmarking Code of
Conduct
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EFQM’s Communities of Practice
 Meeting between two to four
times a year
 Focus each time on a theme or
work on a project
 Host organisation
 EFQM facilitates
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EFQM’s Communities of Practice
 Processes
 Quemical
 Automotive
 Shipping
 Academic Board
 Education
 Health Care
 Government
 Police
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EFQM’s Communities of Practice
 Belgium
 UK
 Hungary
 Slovenia
 Spain
 Latvia
 Sweden
 UAE
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EFQM’s Communities of Practice
 Self-Assessment
 Peer review
 How to convince leadership
 Process management
 Benchmarking
 Risk management
 International cooperation
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