Transcript EFQM 2010 Key changes & Impact DQG

EFQM 2010
Key Changes & Impact
Dubai Quality Group -Evening Seminar
9th December 2009, Dubai
Sunil Thawani
Chairman, Continual Improvement Subgroup, DQG
Author, Business Excellence Awards-Strategies for Winning
American Society for Quality (ASQ) Country Councilor, UAE
Member, Advisory Board, ASQ Learning Institute.
EFQM 2010 - What Has Not Changed
8 Fundamental Concepts.
Nine Boxes
Weightage Between
Enablers & Results
(50-50)
Generic Nature of Model
Applicability to all
Organizations
RADAR Tool
EFQM 2010 - What Has Changed - Generic.
a) 8 Concepts are now Action oriented. (“Do
something”).
b) Direct link between Concepts and sub criteria.
c) Simple wording targeted to Managers & not EFQM
experts.
d) Focus on Emerging topics like Sustainability,
Governance.
e) “Creativity” added to Learning & Innovation
feedback loop.
EFQM 2010 @
Results
How?
2.Strategy
100
4. Partnerships
& Resources
100
7. People
Results 100
What?
6. Customer
Results 150
8. Society
Results 100
9. Key
Results 150
1. Leadership 100
3. People 100
5. Processes, Products & Services 100
Enablers
@ Copyright EFQM
Prsntn to GSL
Innovation,DQA
Creativity
and
Learning
4
EFQM 2010 - What Has Changed - Generic.
a) Weightage (scores)
CRITERIA
WEIGHTAGE
Strategy
People
Partnership & Resources
People Results
Society Results
80 to 100
90 to 100
80 to 100
90 to 100
60 to 100
Process
Customer Results
140 to 100
200 to 150
+/-
INCREASE
DECREASE
EFQM 2010 - What Has Changed - Generic.
g)
8 Concepts, 9 Criteria & RADAR tool integrated –
into one “Visual”.
h) Sub criteria Guidance notes – fewer. Down from
> 160 to 130 ±
EFQM 2010 - What Has Changed – Results
i.
•
•
ii.
Sharper focus on measures of Effectiveness and Efficiency.
Criteria 6a, 7a, 8a is about measures of Effectiveness
Criteria 6b, 7b, 8b is about measures of Efficiency
Criteria 9 (Key Results)
9a – Key Strategic Outcomes. (Focus “Achieving what is
aimed for in Strategy”)
9b – Key Performance Indicator (Leading Indicators)
iii. Introduction of “Prioritizing Key Results”.
EFQM 2010 - What Has Changed – Results
I.
The way to look at the specific results.
II.
“Scope” of Results amended to Relevance, Integrity &
Segmentation.
EFQM 2010 - What Has Changed – Results
Relevance &
Usability.
Performance
Sustainability
of
performance
in future.
Based on TTCC
Make
Judgment
EFQM 2010 - Impact – Assessors
Relevance of
data/Results.
Compute
Maturity of
Fundamental
Concepts
Focus on
efficiency &
effectiveness.
Changes in
criteria.
Judge “future”
performance
levels &
sustainability
New formula for
calculation of
scores.
EFQM 2010 - Impact – Assessors
SISIMIL
S – Sound Approach
I – Integrated with Strategy
S – Systematic Deployment
I – Implemented
M – Measured
I – Improvement and
Innovation
L – Learning in Enabler
EFQM 2010 - What Has Changed – Enablers
i.
Following added in Enablers
a) Efficiency
b) Creativity
c) Timeliness
ii. Assessment & Review changed to Assessment &
Refinement
iii. Processes changed to Processes, Products & Services
iv. Policy & Strategy changed to Strategy (Policy dropped)
Wish you all the best in your quest
for excellence
ThanQ
Sunil Thawani
[email protected]
www.qualitywaves.com
M 050 – 666 7953