Transcript Recognised for Excellence Application

Effective strategy and planning with
Excellence Models
1
Copyright EFQM 2004 Quality in Educational Systems 28-29th October 2004
Measure/inform a Management System
(its not a system in itself)
Plan
Do
Check
the Organisation
what is needed
progress
Business
Plans
2 Policy and
Strategy
80 p
4 Partnerships
and Resources
90 p
EFQM
5 Processes
140 p
6 Customer
Results
200 p
7 People
Results
90 p
3 People
90 p
1 Leadership
100 p
2 Policy and
Strategy
80 p
EFQM
5 Processes
140 p
4 Partnerships
and Resources
90 p
7 People
Results
90 p
3 People
90 p
1 Leadership
100 p
ISO 9001
8 Society
Results
60 p
9 Key
Performance
Results
150 p
8 Society
Results
60 p
Potential
improvements
Act (improve)
the organisation
Prioritised
Improvement Plan
2
6 Customer
Results
200 p
Copyright EFQM 2004 Quality in Educational Systems 28-29th October 2004
9 Key
Performance
Results
150 p
Some Challenges
The Feedback Acceptance Model
Denial
(II)
Mood
Shock
(I)
Internalisation
(VII)
Disillusionment
(III)
Risk of
Resistance Abandoning
Self
Time
to
Wasting
Change Assessment
Letting Go
(IV)
Consolidation
(VI)
Testing
(V)
Learn to Unsystematic Systematic Routine use
ImproveValue
of
Improvement
Feedback
Feedback
ment
Adapted from : Adams,Hayes and Hopson (1976)
Time
With kind permission from R Simpson (BT Northern Ireland), Dr S Meegan (The British Quality Foundation), Dr F Hill & SA Hazlett
(The Queens University of Belfast), E O’Neill (University of Ulster). Adapted from Adams, Hayes and Hopson (1976)
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Copyright EFQM 2004 Quality in Educational Systems 28-29th October 2004
Death by Initiative?
Leadership
Competencies
Leadership
Six Sigma
People
People
Results
Policy &
Strategy
Customer
Results
Processes
Partnerships
& Resources
Balanced
Scorecard
4
ISO 9000
Balanced
Scorecard
EMS
Survey
Key
Performance
Results
Society
Results
Process
Survey
Tools
Environment
Survey
Copyright EFQM 2004 Quality in Educational Systems 28-29th October 2004
Customer
Survey
How could you do it?
1
Define what you intend
2
Assess progress
3
Prioritise the gaps
4
Establish and deploy
action plans leading to
SUSTAINABLE
EXCELLENCE
best practice
CURRENT
STATUS
5
Copyright EFQM 2004 Quality in Educational Systems 28-29th October 2004
Our Learning in detail…
Action
Prioritise
Action Plans
Establish
Importance
Deployment
Score
Importance/
Performance
Make
Learning
Connections
Review
Profile
Highlight
Priorities
Consensus
Assessment
Information
Determine
stakeholders
Identify
Information
Gather
Information
6
Agree
Picture
Strengths
Areas for
Improvement
Source EFQM 2002-3 Strategy benchmarking study
Copyright EFQM 2004 Quality in Educational Systems 28-29th October 2004
Review and Questions….
7
Copyright EFQM 2004 Quality in Educational Systems 28-29th October 2004