TRAINING AND DEVELOPMENT
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Transcript TRAINING AND DEVELOPMENT
TRAINING AND
DEVELOPMENT
Human Resource Management
College of Public and Community Service
University of Massachusetts at Boston
©2008 William Holmes
1
PURPOSES OF TRAINING AND
DEVELOPMENT
Job
qualification
Job security
Career security
Strategic development
Creation of learning
organization
2
SUPPORT NEEDED FOR
TRAINING AND DEVELOPMENT
Top management leadership
Middle management
implementation
Appropriate Technology
Recognizing diversity of learning
styles
Concrete activities while learning
Payback
3
TRAINING AND DEVELOPMENT
PROCESS
Determine needs
Establish objectives
Select method
Select delivery system
Implementation
Evaluation
4
DETERMINING TRAINING NEEDS
Organizational
analysis
Task analysis
Person analysis
Knowledge needed
Skills needed
5
ESTABLISHING TRAINING
OBJECTIVES
Tied
to Mission
Tied to Goals
Must be clear
Must be specific
6
LEARNING STYLES AND
TRAINING
Involvement in Decisions and
Goals
Relating to Beliefs and
Experience
Having Application and Utility
Need to Discuss and Debate
Need to Share Information
and Skills
Treat Trainees as Adults
7
SELECTING APPROPRIATE
METHODS
Instruction of knowledge
Case study discovery
Behavior modeling for skills
Role-playing for situational
response
Business games for broad view
On-the-Job training with coach
or mentor
8
DELIVERY OF TRAINING
College
or University
Community College
Online Education
Teleconferencing
Consultants
9
EVALUATION OF TRAINING
Opinions
Knowledge
Behaviors
Benchmarks
10
TRAINING POLICIES
How training identified
Who approves training
For what purposes
Travel and expenses
Need to share knowledge
and skills
11
TRAINING THE TRAINERS
Sharing knowledge,
understanding, skills
Addressing multiple learning
styles
Providing exercises or
application
Provide training experience for
trainers
Provide tools and materials
Provide legitimacy
12
SPECIAL TRAINING ISSUES: 1
Management
Development
Mentoring and Coaching
Staff Orientation
Executive Orientation
13
SPECIAL TRAINING ISSUES: 2
Diversity
ESL
Ethics
Customer
Service
Telecommuting
14
SPECIAL TRAINING ISSUES: 3
Conflict
Resolution
Teamwork
Empowerment
Remedial
Education
Anger
management
15
TRAINING ORGANIZATIONS:
ORGANIZATION DEVELOPMENT
Mission
and Goal
Clarification
Organizational Culture
Quality Improvement
Team Building
Sensitivity Training
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