Transcript TRAINING AND DEVELOPMENT

TRAINING AND
DEVELOPMENT
Human Resource Management
College of Public and Community Service
University of Massachusetts at Boston
©2008 William Holmes
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PURPOSES OF TRAINING AND
DEVELOPMENT
 Job
qualification
 Job security
 Career security
 Strategic development
 Creation of learning
organization
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SUPPORT NEEDED FOR
TRAINING AND DEVELOPMENT
Top management leadership
 Middle management
implementation
 Appropriate Technology
 Recognizing diversity of learning
styles
 Concrete activities while learning
 Payback
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TRAINING AND DEVELOPMENT
PROCESS
Determine needs
 Establish objectives
 Select method
 Select delivery system
 Implementation
 Evaluation
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DETERMINING TRAINING NEEDS
 Organizational
analysis
 Task analysis
 Person analysis
 Knowledge needed
 Skills needed
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ESTABLISHING TRAINING
OBJECTIVES
 Tied
to Mission
 Tied to Goals
 Must be clear
 Must be specific
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LEARNING STYLES AND
TRAINING
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Involvement in Decisions and
Goals
Relating to Beliefs and
Experience
Having Application and Utility
Need to Discuss and Debate
Need to Share Information
and Skills
Treat Trainees as Adults
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SELECTING APPROPRIATE
METHODS
Instruction of knowledge
 Case study discovery
 Behavior modeling for skills
 Role-playing for situational
response
 Business games for broad view
 On-the-Job training with coach
or mentor
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DELIVERY OF TRAINING
 College
or University
 Community College
 Online Education
 Teleconferencing
 Consultants
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EVALUATION OF TRAINING
 Opinions
 Knowledge
 Behaviors
 Benchmarks
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TRAINING POLICIES
How training identified
 Who approves training
 For what purposes
 Travel and expenses
 Need to share knowledge
and skills
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TRAINING THE TRAINERS
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Sharing knowledge,
understanding, skills
Addressing multiple learning
styles
Providing exercises or
application
Provide training experience for
trainers
Provide tools and materials
Provide legitimacy
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SPECIAL TRAINING ISSUES: 1
 Management
Development
 Mentoring and Coaching
 Staff Orientation
 Executive Orientation
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SPECIAL TRAINING ISSUES: 2
 Diversity
 ESL
 Ethics
 Customer
Service
 Telecommuting
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SPECIAL TRAINING ISSUES: 3
 Conflict
Resolution
 Teamwork
 Empowerment
 Remedial
Education
 Anger
management
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TRAINING ORGANIZATIONS:
ORGANIZATION DEVELOPMENT
 Mission
and Goal
Clarification
 Organizational Culture
 Quality Improvement
 Team Building
 Sensitivity Training
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