Transcript Slide 1
Module 3 – Day 9:30 am – 10:15 am (45 min) Communications Styles Assessment Learning Objectives: • Allow individuals an opportunity to gain insights as to how others see them • Show insights into communications style and building trust and issues which disrupt group effectiveness and trust • Help participants identify ways to adapt to others in order to build more effective relationships 2 Hypothesis About half the people you interact with are turned off by their perception of your communication style in relationship to theirs…. 3 Brief History of Typing* • Adickes: @1907 Types: dogmatic, agnostic, traditional and innovative • Kretschmer: @1920 Abnormal: hyperesthetic, anesthetic, melancholic, hypomanic • Adler @1920 Mistaken goals: recognition, power, service, revenge • Spangler @1920 Values: religious, theoretic, economic, artistic • Jung @1920 • Types: Introversion, extroversion, judgment (T F), perception (S N) (many have built from Jung) 4 • Hippocrates: 460-377 BC Types: choleric, phlegmatic, melancholic, sanguin • Plato : @ 340 BC Types: Artisan Guardian Idealist Rational 5 How Misunderstanding Happens 6 Diversity... “ These, then are some of the basic principles of ecology— interdependence, recycling, partnership, flexibility, diversity and as a consequence of all those, sustainability” pg. 304 The Web of Life Fritjof Capra 7 Every view should flower, for every view is some what flawed. paraphrased from Rewiring the Corporate Brain Danah Zohar 8 Points To Ponder 1. 2. 3. 4. 5. 6. 9 Everyone exhibits patterns of behavior that can be identified and responded to in order to achieve better relationships There are patterns in how people build interpersonal trust No one can do much about how others act, but we can alter our own behaviors to be more effective Last person to understand your impact on others is YOU We are all someone else’s “difficult person” Any strength overused becomes a limitation! Behavior Style Inventory 1. Use the Behavior Style Inventory Form and circle 1 word from each line which most closely describes you at work 2. Complete all 15 lines rapidly 3. Tally the number at the bottom for each column of circled words 4. Plot your data on the graph provided (Behavior Style Inventory Graph) 5. Identify your primary style(s) as instructed by the facilitator 10 Behavioral Tendencies - The Shotgun Effect 11 Behaviors Associated with Each Style As Other Styles See Them Controlling Promoting Cold Direct Assertive Exacting Efficient Determined Open Impulsive Enthusiastic Energetic Stimulating Creative Promoting 12 Analytical Careful Reserved Patient Precise Optimistic Accepting Warm Cooperative Facilitating How Each Communication Style Goes About Getting What It Wants! CONTROLLING Efficiency Knowledge/Logic Job done right, and on time Having the necessary information Social Skills Wins people over through their charm PROMOTING 13 ANALYTICAL Friendship Warmth, Closeness, Affection, Love FACILITATING …shares time with CONTROLLING Useful People Interesting Fun Loving People PROMOTING 14 ANALYTICAL Knowledgeable People Everyone! FACILITATING What about styles & trust ? 15 Elements of Trust Reliability “What I say I’ll do and what I do are the same.” Candor/Congruence “What I say and what I mean are the same.” 16 Openness “I’ll tell you who I am and what I’m about.” Acceptance “Who you are is okay with me. I don’t wish to change you.” Ability for Trust-Building Controlling Analytical + ________ + ________ - ________ - ________ + ________ + ________ - ________ - ________ Promoting Facilitating 17 Ability for Trust-Building Controlling Analytical + Candor / Congruence + Reliability - Acceptance - Openness + Openness + Acceptance - Reliability -Candor & Congruence Promoting Facilitating 22 Personal Responsibility and Trust… Spend a few minutes reflecting on the following When I participate in QI activities in the future I will assist in building an atmosphere of trust by…… And I will avoid … 23 Adaptability The willingness and ability to temporarily change communication behavior in order to meet the communication needs of others and to build trust The ability to relate to people in a way which considers their needs and perspectives at least as important as yours 24 Styles Summary •It’s not who you are, but how you are seen by others as a result of what you do •Styles are a pattern or trend we exhibit to “most people, most of the time” •Styles are our way of communicating our needs to others •We all exhibit some characteristics of each style and tend to favor one style over others •We each tend to like our own style; we believe our approach to life is appropriate and productive 25 Styles Summary We often forget that different people have different perceptions of the world There is no correlation between style’s likelihood of success; no one style is better or worse than another, only different Differences between styles can cause communication and relationship difficulties 26 Discussion Working in groups of 2 or 3, discuss how will you use the information we just covered in this module to improve your interactions with key QI stakeholders? 27 References Howick Associates, Communicating for Results course for teams. For more information see: www.howickassociates.com Howick Associates, Assessment Services, see www.howickassociates.com Reid, Roger H. and Merrill, David, W. Personal Styles & Effective Performance ISBN 0-8019-6899 Katherine Briggs and Isabel Briggs Myers: @1943 MBTI: Myers Briggs Type Indicator 16 types based on expansion of Jung David Keirsey and Marilyn Bates: @ 1955 The Keirsey Temperament Sorter 16 types Jung-Myers typology Fritjof Capra pg. 304 The Web of Life 28 Rewiring the Corporate Brain Danah Zohar National Quality Center (NQC) 212-417-4730 NationalQualityCenter.org [email protected]