Transcript Tahoma, Bold, 44 Point

It’s Time for Solutions!
Jyme Arthur, Ph.D.
Manager
Performance Improvement
It’s Time for Solutions!
…or IS it?
• Don’t “Jump to Solutions!”
• To review:
• Clear problem statement
• Project purpose & scope
• Current Situation
• Cause Analysis
It’s Time for Solutions!
• Solutions need to address “deep”
(root) causes
• Ultimately, you will
– Develop
– Test
– Implement
Brainstorming
• Brainstorm
– Review the topic
– Silent thinking
– Let ideas flow
– Don’t discuss ideas
– Hitchhike
– Write
Brainstorming
Crucial point:
There must be absolutely NO
criticism during the process!!
For Questions: Call in Now
Call in your questions to x3-9651
or
Email it to ‘Create’
Trivia Question #1
What phone number do you call and
what 2 things do you give when
calling in a Code Blue?
First email to ‘Create’
with the right answer
wins a prize!
It’s Time for Solutions!
PART TWO
7 Steps to Great Solutions
1.
2.
3.
4.
5.
6.
7.
Describe the Need
Define Goals & Criteria
Generate Alternatives
Identify Constraints
Evaluate Alternatives
Select the Best Overall Solution
Follow-up
Step 3
3. Generate Alternatives
Brainstorm and look for solutions that
are
• Quick
• Conventional
• Unconventional
• Workable
Creativity is NOT:
• A zap from out of the blue
• Magic
• Silliness
• Something that only other people
have
Directed Creativity
Deliberate mental action needed to
produce novel ideas in targeted
areas.
Paul Plsek,
Creativity,Innovation, and Quality
Healthcare is SERIOUS
Business!
Seminar entitled:
“Creative Thinking for Serious People”
Creative Thinking
AND
Analytical Thinking
• Combine it!
• PDCA (Scientific Method) Stew +
SPICE of creativity!
• The medication error team example
• “Stuck Thinking”
5 Mental Actions
in Directed Creativity
1. Clarify the focus that requires new
thinking
2. Recognize the current facts
3. List alternatives for a new approach
4. Make mental associations
5. Develop ideas into practical realities
Express it…
Develop it…
Try it out…
And see what happens!!!
Questions?