Transcript Voice Over IP / Internal Presentation

Q w e s t
W h o l e s a l e
M a r k e t s
Change
Management Process
The Qwest CLEC Forum
September 16-17, 2002
The information provided on every slide in the following presentation is for training purposes only. The information provided
does not create or modify any legal obligations, promises or expectations between Qwest and CLEC customer. The parties’
relationship is governed by existing legal obligations and contracts.
Change Management Process
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CLEC/Qwest Redesign Effort
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How Do I Participate?
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The Redesign Team
Our Approach
Key Results
Meetings
Notifications
CLEC Comments
Change Requests
Interactive Reports
Prioritization
Where Can I Get More Information?
Qwest Wholesale Markets
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Change Management Process
CLEC/Qwest Redesign Effort
The Redesign Team
The Redesign Team is comprised of volunteers from the following areas:
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CLECs (Allegiance, AT&T, Avista, Covad, Electric Light Wave, Eschelon,
Integra Telecom, SBC, Scindo Networks, Sprint, WorldCom)
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Qwest
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Colorado PUC/Idaho PUC
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KPMG Consulting/CGE&Y
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3rd Party Software Providers
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Change Management Process
CLEC/Qwest Redesign Effort
Our Approach
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The Redesign Team agreed to address the processes related to
changes to OSS interfaces first, and then the processes related to
product and process changes.
We also addressed cross-functional processes, such as escalation
and dispute resolution, managing the change management process,
meetings, production support, the exception process, and voting.
Once agreement was reached on a given process, Qwest quickly
implemented the improvement.
Qwest Wholesale Markets
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Change Management Process
CLEC/Qwest Redesign Effort
Key Results
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Managing the Change Management Process
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Change Request Processes
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Web Navigation Improvements
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Introduction or Retirement of an OSS Interface
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Changes to an OSS Interface
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Prioritization
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Production Support
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Escalation and Dispute Resolution Procedures
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Exception Process
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Change Management Process
How Do I Participate?
Your participation in the Change Management Process is encouraged
and valued by Qwest.
Meetings
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You can participate in the monthly CMP meetings in person, via conference
call, or you can simply read the meeting minutes. Meeting schedules, logistics,
and minutes are located on Qwest’s Wholesale CMP web site.
Notifications
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Notifications provide another way to keep informed. You can subscribe to those
notifications that are of interest to you by completing the form located at the
following URL:
http://www.qwest.com/wholesale/notices/cnla/maillist.html
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Change Management Process
How Do I Participate?
CLEC Comments
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Product and process changes that have even a minimal effect on your
operating procedures are subject to a CLEC comment cycle before the
changes are implemented. You can provide your input by following the
instructions contained in the CMP product or process notification.
Change Requests
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You can initiate a change by completing the Change Request form
located at the following URL:
http://www.qwest.com/wholesale/cmp/changerequest.html
Qwest will process your request in accordance with the appropriate
CMP procedures.
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Change Management Process
How Do I Participate?
Interactive Reports
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You can view detailed information concerning OSS interface, product,
or process change requests by accessing the Interactive Reports which
are located at the following URL:
http://www.qwest.com/wholesale/cmp/changerequest.html
Prioritization
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CLECs and Qwest jointly prioritize OSS interface change requests as
specified in the CMP. You can participate in the ranking process by
completing the ranking form that is distributed prior to the development
cycle of a major release.
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Change Management Process
Where Can I Get More Information?
Qwest’s Wholesale Change Management Process document contains
detailed information about every change management procedure. This
document is located at the following URL:
http://www.qwest.com/wholesale/cmp/whatiscmp.html
If you have any questions about Qwest’s Wholesale Change Management
Process, please feel free to contact your Service Manager, who can
assist you.
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