Transcript Voice Over IP / Internal Presentation

Q w e s t
W h o l e s a l e
M a r k e t s
Facility Based
Directory Listings (FBDL)
The Qwest CLEC Forum
September 16-17, 2002
The information provided on every slide in the following presentation is for training purposes only. The information provided
does not create or modify any legal obligations, promises or expectations between Qwest and CLEC customer. The parties’
relationship is governed by existing legal obligations and contracts.
FBDL Billing – When?


Begin billing for FBDL Premium & Privacy Listings
in October 2002
Back billing will include June 2002 through
September 2002
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FBDL Billing – How?



The Qwest Local Exchange Invoicing System (LEXCIS)
Billing System will create monthly invoices for all FBDL
Competitive Local Exchange Carriers (CLECs).
Premium and Privacy Listings will be billed for recurring
charges at the Qwest retail rate minus the Wholesale
rate discount.
Listings that are disconnected will be credited for a full
month, following the month the listing is disconnected.
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Types of Premium and Privacy Listings

AL
Additional Listing

FL
Foreign Listing

AC
Alternate Call Listing

XL
Extra Line Listing

AS
Answering Service Listing

URL
Universal Listing

CR
Cross Reference Listing

NP
Non Pub Listing

EN
Enterprise Listing

NL
Non Listed Listing

EM
Email Address Listing

NOSL No Solicitation
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FBDL Invoice Sample
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FBDL Invoice Sample
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Monthly Detail Report
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Monthly Disconnect Report
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Invoice Discrepancy Process




Check the Directory Listing Inquiry System (DLIS) to validate
if the listing still exists on the Qwest Listing Database.
Retrieve the Directory Listing Order that ‘disconnected’ the
listing in question and validate the requested Service
Completion Date.
Retrieve the related Confirmation/Completion Report (CCR)
for the Listing Order and validate that Qwest processed
the order successfully.
Validate that a subsequent Directory Listing Order has not
been issued to re-establish the listing in question.
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Invoice Discrepancy Process




If you determine the Qwest Listing Database is correct, however the
listing should be disconnected, issue the appropriate Directory Listing
Order and validate the order has been processed successfully via
the CCR.
If you determine the Qwest Listing Database is not accurate
according to your supporting documentation, contact the Qwest
Listing Operations Center (LOC) at 1-800-320-1652 and inform
the LOC that your call is related to your FBDL Invoice.
If you do not agree with the LOC analysis of your listing question,
contact your Wholesale Service Manager.
Contact the LEXCIS Service Order Administrator found on your
Invoice if you have questions regarding a rate discrepancy.
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IMA Release 11.0 (11/18/02)

Combine DSR/LSR
FBDL will begin using the Local Service Request
(LSR) form. The LSR form provides the following:




Administrative Info
CLEC Contact Info
FBDL will begin using the End User (EU) form.
The EU form provides the following:


Service Address Info
Change of Account Number Info
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Verification Proof – Format Change


Effective November 2002, the Verification Proof (VP)
format will be modified and will be provided in a PDF
file versus the current Word file.
The Verification Proof will now reflect only the last
iteration of listing activity, versus the current multiple
iterations.
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Verification Proof Sample
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