The SCC Community Evaluation Capacity Building Program: Towards a Social Accountability Model Ms.
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The SCC Community Evaluation Capacity Building Program: Towards a Social Accountability Model Ms. Dalia Bayoumi and Dr. Yasmine Khodary November 2012 The Advanced Community Evaluation Capacity Building Program- Background •The advanced program represents the second intensive phase of an introductory civic engagement program that targeted 151 of the poorest villages in 6 governorates (April 2011-). •The introductory program included a twoday workshop on participatory community evaluation providing participants with basic understanding of the Community Service Evaluation concepts and tools and thus enabled them with very basic skills on the use of simple tools such as Community Score Cards. •The SCC realized that few village groups were eager to take more of an active role in evaluating their basic services and a two-day introduction was not enough. • In February 2012, the SCC launched a four week hands-on coaching/training capacity building program that would target 24 villages of the 151 villages (representing 24 local units in the 6 governorates-two parallel workshops at a time) • These 24 villages and their representatives (8 out of 15 introductory participants) are selected by virtue of a transparent criteria of readiness and performance based on an assessment framework by trainers and SCC staff. Our vision for the Advanced Program C R E AT I N G A N D C U LT I VAT I N G A C U LT U R E O F S O C I A L A C C O U N TA B I L I T Y O N THE GRASS -ROOT VILLAGE LEVEL THROUGH B U I L D I N G A N E W C O N S T R U C T I V E F O R WA R D T H I N K I N G MODEL FOR CONSENSUS BUILDING BETWEEN SERVICE PROVIDERS AND THE COMMUNITY ON IMPROVING BASIC SERVICES PROVISION Objective The program is working towards empowering the village citizens to take an active role in evaluating and improving basic service delivery of the most undeveloped service through: upgrading the evaluation groups Knowledge and skills in developing and applying and the community score-card tool to conduct community service evaluations , recommending improvements and monitoring their implementation The 8- member Evaluation Groups include: 1.representatives of local NGOs, 2.community leaders 3. 3. Female leaders 4. 5. Service providers 5. 6. Youth (50% of the team have to be below 35 years of age) 6. These village evaluation groups would act as indigenous/internal Evaluation bodies that evaluate and provide recommendations /interventions for improving services and monitoring the implementation of these interventions. 7. How? A four-week coaching/hands-on training program Preparation Field -Data Gathering and Analysis • Village and team selection • orientation session with community leaders and team • 4 day hands-on classroom training on concepts and process of conducting village level community evaluations • participatory selection of service with representatives of the village community • finalizing tools and field evaluation plan • Elections for the evaluation team head and secretary and defining team roles • beneficiary Focus group meetings and service providers in-depth interviews • Data summing and analysis coaching sessions • orientations with Higher service officials (centre and governorate level) Community Dialogue • Evaluation team meeting on logistics invites and set up and preparing presentation • Community dialogue session + Commitment of officials on timed recommendation procedures plan to upgrade service delivery Follow up monitoring • Refining recommendation monitoring plan • Following up with officials on recommendations procedures plan according to monitoring plan and reporting bottlenecks Program Partners Village Evaluation Team Partner NGO Village Community Service providers SCC team Training Consultants Basic Rights standards Availability Accessibility Acceptability Quality Sustainability الخطة التفيذية المقترحة التوصية الاجراءات 11 ا ألطراف املرتبطة تعديل الئحة التركيبات الجديدة شركة المياه تعيين قارى عدادات للقرية شركة المياه محطة تقوية /موتورات أضافية شركة المياه التطهير الدورى لشبكة مواسير المياه (غسيل الشبكة) من خالل توفير حنفيات عمومية للحريق. عمل برنامج معتمد لتطهير الشبكة المحطة وضع نظام أو آلية (مكتب فرعى /مسئول) للتعامل اليومى مع الشكاوى عن أعطال وصالحية مياه الشرب حتى تتم االستجابة الفورية لشكاوى المواطنين. إصدار قرار من الشركة المحطة توفير مكتب فرعى أو مسئول بالقرية لتيسير إجراءات االشتراكات الجديدة. إصدار قرار من الشركة شركة المياه الصيانة والكشف الدورى على صالحية وكفاءة مواسير وشبكة المياه بالقرية. عمل برنامج معتمد للصيانة المحطة توعية المواطنين بضرورة الترشيد في استخدام مياه الشرب. القيام بعمل ندوات للمجتمع فريق التقييم توعية المواطنين بخطورة التوصيالت غير الشرعية. القيام بعمل ندوات للمجتمع فريق التقييم توفير الخطوط الرئيسية لبعض المناطق السكانية المحرومة من مياه الشرب بالقرية. تركيب خطوط جديدة شركة المياه توفير الخطوط الفرعية لبعض الشوارع المحرومة من مياه الشرب بالقرية. تركيب خطوط جديدة شركة المياه قرار بتغيير وتجديد المواسير شركة المياه غلق وابور المياه ونقله إلى مكان آخر بعيد عن المناطق السكنية. قرار من الشركة بنقل وابور المياه شركة المياه رفع سعة المحطة من 400لتر فى الثانية إلى 800لتر فى الثانية من خالل توفير مواتير رفع للمياه. توفير ميزانية وإصدار قرار شركة المياه إنشاء محطة تنقية وتحلية مياه بالقرية لتحسين جودة المياه (إزالة الملوحة والرواسب). توفير ميزانية وإصدار قرار شركة المياه تخفيض قيمة تكاليف توصيل وتركيب العدادات للمشتركين الجدد. توفير قارىء العداد ليدفع األهالى قيمة وتكلفة األستهالك الفعلي للمياه. زيادة ضغط المياه لتصل إلي كل المنازل في القرية. تجديد وإحالل الخطوط القديمة (اسبستوس) بمواسير بالستيك. اترخي التفيذ املتابعة ماذا نفذ To date Since February 2012 to date: 7 village groups were formed 7 Community Evaluations have been conduced -1 in Sharkeya; 4 in Minya (4 villages in 4 local units in the Center of malawi) and 2 in Qena (One village in a local unit in Deshna and Abu Tesht Centres) and two scheduled by the end of 2012. 6 out of which selected the drinking water service and one selected the basic school. Two review meetings on the methodology, manual content and results review with Trainers were conducted and some lessons learned drawn. Some good news Some positive behavioural shifts were observed: Village Evaluation group are having more of an open channel with top decision makers on the governorate level and taking ownership with regards to pushing for the interventions needed have been observed. Decision makers are more receptive. Service providers on the village level are more cooperative. Some short-term recommended interventions are currently being implemented: In a Minya villages, evaluation group representatives are regularly included in quality rounds by the water company taking samples for analysis. Evaluation groups also in Minya are working together with the local NGO to help underprivileged families with installing water meters and constantly in-direct contact with the water company to schedule payments for water bills. 14 Problem is? Some recommendations were reported as unattainable by the evaluation groups despite initial commitment on the part of decision makers at the community dialogue. These interventions required: central decisions, heavy resources and intense lobbying. A New Social Accountability Model SHOWCASING CAPACITY DEVELOPMENY A national Workshop with decision makers Representatives from the below groups (special focus on youth) (3) On the national level (2) On the District level (1) On the Village level Natural leaders Youth, Service CAPACITY providers BUILDUBG NGOs Natural leaders Youth, Service providers NGOs Natural leaders Youth, Service providers NGOs The new model Increasing the Building Capacities Strengthening Demand for Providing the right the supply for better service entry point to better better service service delivery delivery Provide a new model for delivery social accountability For more information, contact the Social Contract Centre www.socialcontract.gov.eg [email protected] +202 2792 3198 / 2971 / 0756