Transcript EFFECTIVE COMMUNICATION EFFECTIVE COMMUNICATION What we communicate:  Can get lost in translation despite our best efforts  We say one thing, the other.

EFFECTIVE
COMMUNICATION
EFFECTIVE COMMUNICATION
What we communicate:
 Can get lost in translation despite our best efforts
 We say one thing, the other person hears something else
 Can often lead to misunderstanding, frustration and conflict.
It sounds so simple: say what you mean.
EFFECTIVE COMMUNICATION
WHAT IS EFFECTIVE COMMUNICATION?
It is more than just exchanging information.
It is understanding the emotions and intentions behind the information.
EFFECTIVE COMMUNICATION
WHAT IS EFFECTIVE COMMUNICATION?
Effective communication is how you convey a message so that
it is received and understood by someone in exactly the way
you intended.
EFFECTIVE COMMUNICATION
More than just words, effective communication is a combination of
skills which include:
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Non verbal communication
Attentive listening
Stress management
Communicate assertively
Recognize and understand your own emotions and those of the
person you’re communicating with
EFFECTIVE COMMUNICATION
Improving Communication Skills #1
BE A GOOD LISTENER
• Focus on what is being said and understand. This will make the
person feel heard and understood
• Recognize and understand your own emotions and those of the
person you’re communicating with
EFFECTIVE COMMUNICATION
Tips for effective listening:
 Focus fully on the speaker
 Avoid interrupting
 Set aside any judgement
 Show your interest
 Provide feedback
EFFECTIVE COMMUNICATION
Improving Communication Skills #2:
PAY ATTENTION TO NONVERBAL SIGNALS
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Body language
Facial expressions and eye contact
Body movement, gestures and posture
Tone of your voice
You can effectively communicate with open body language – arms down
uncrossed, open stance, maintain eye contact with the person
EFFECTIVE COMMUNICATION
Improving Communication Skills #3
KEEP STRESS IN CHECK
 Use stall tactics
 Pause to collect your thoughts
 Make one point and keep answers short
 Deliver your words clearly keeping eye contact and maintain an even
tone in your voice
EFFECTIVE COMMUNICATION
Improving Communication Skills #4
ASSERT YOURSELF
 Value yourself and your opinions – displays confidence
 Know your rules – use the words contained within the rules when
offering explanations
EFFECTIVE COMMUNICATION
QUESTIONS?