Transcript Applying Emotional Intelligence

Emotional Intelligence
Ability to monitor one’s own and
others’ feelings and emotions to
discriminate among them and to use
this information to guide one’s
thinking and action
Awareness & Application
Dimensions
I) Awareness Dimension
A) Self Awareness: Knowing your
motivations - emotions & personality
what comes easy versus challenges what you enjoy & dislike - strengths &
weaknesses
Emotional self-awareness
Accurate self-assessment
Self-confidence
Self-Awareness
Improve interpersonal skills => need
to know yourself
Unique personal characteristics =>
insight into basic behavioral
tendencies => determinates of
career & personal success
How to increase?
Solicit feedback: superiors peers
subordinates
Reflection
Write in a journal: Entries addressing
critical aspects of interpersonal
experiences
Self-performance appraisal
Self-assessment inventories
B) Self Management
Ability to understand your
feelings & use this understanding
to effectively deal with emotional
situations
Recognize a mood or a feeling =>
meaning & effects => decide most
effective way to act
Self Leadership
Based on the premise that we
choose what we are & what we
become
Process of planning – organizing
directing & controlling ourselves
Influencing ourselves to achieve
our own goals
Practicing:
Aware of what YOU want out of life
Clarify your values
Set your goals
Develop a personal mission
statement
Make plans for achieving your
goals
II) Application Dimension
A) Social Self Awareness:
Ability to understand and empathize
with others
High => divergent points of view –
interact effectively with different
types of people & emotions
Build networks – use political
behavior to accomplish positive
results
B) Relationship Management
Ability to connect with others in
ways that build positive
relationships
Inspire change- build teamwork &
collaboration – resolve conflicts
EI effectively include the following:
Straightforward & composed manner
Compassion – sensitivity & kindness
Alter actions based on the potential
reactions of others
Open to opinions & ideas of others
Build & mend relationships
Necessary changes
Balance between personal life & work