Transcript Document

Presidents
Assembly
Monthly Webinar
October 21, 2010
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Presidents Assembly Leadership
Molly Gimmel
Greater DC Chapter
Chair
Rachael Bender
Fort Lauderdale Chapter
Chair-Elect
[email protected]
2010-2011 Presidents
Assembly Steering
Committee
Angelika Coghlan
NAWBO Chicago
PASC Midwest
Region
Linda Cooper
NAWBO Central
Oklahoma
PASC Southern
Region
Anne Freedman
NAWBO Miami
PASC Northeast &
Mid-Atlantic Region
Lola Kakes
NAWBO Tucson
PASC Western Region
NAWBO REGIONAL BREAKDOWNS
Northeast & Atlantic Region
Maine, New Hampshire, Vermont, Massachusetts, Rhode Island,
Connecticut, New York, Pennsylvania, New Jersey, Delaware,
Maryland, District of Columbia, Virginia, W. Virginia
Midwest Region
Wisconsin, Michigan, Illinois, Indiana, Ohio, N. Dakota, S. Dakota,
Nebraska, Kansas, Minnesota, Iowa, Missouri
Southern Region
North Carolina, South Carolina, Georgia, Florida, Kentucky,
Tennessee, Mississippi, Alabama, Oklahoma, Texas, Arkansas,
Louisiana
Western Region
Idaho, Montana, Wyoming, Nevada, Utah, Colorado, Arizona,
New Mexico, Alaska, Washington, Oregon, California,
Hawaii
Steering Committee Roles & Responsibilities
Presidents Assembly Steering Committee is responsible for:
• Serving as “voice of the chapters” on the National Board
and facilitating communications between National and the
chapters
• Facilitating chapter collaboration/information sharing via
webinars & meetings at national conferences
• Creating a community of chapter leaders
• Helping chapter leaders with strategic planning, problem
resolution, etc.
• Appointing members to serve on the National Nominating
Committee
NATIONAL NOMINATING COMMITTEE
 The Presidents Assembly is responsible for filling four positions on the
National Nominating Committee – the group that chooses the
members of the National Board of Directors
 If you are interested in serving on this Committee, please email
[email protected] and we will send you an application
 If you would like to nominate someone to serve on this Committee,
please send their name and email address to
[email protected] and we will contact them
Webinar Schedule
Mark Your Calendar NOW!
Webinars will be held on the third Thursday of every
month at noon Eastern time.
Upcoming Webinars:
•Nov 18 – Member Retention
•Dec 16 – Fundraising (other than corporate partnerships)
•Jan 20 – Public Policy (state & local)
•Feb 17 – Programming & events
•Mar 17 – New Member Recruitment
•Apr 21 – Public Policy (national)
•May 19 – Strategic Alliances
PA Facebook Page
Use to share
news and
information;
exchange best
practices; ask
for help; etc.
All chapter
leaders are
welcome to
join.
Please do not
use to market
your business.
News from National
Molly Gimmel
PASC Chair
STATE OF NAWBO WEBINAR
Tuesday, November 2, 2010
3pm Eastern/2pm Central/1pm Mountain/ noon Pacific
The National Leadership will be providing chapter leaders with a
comprehensive update on the organization’s plans and priority
objectives for 2011.
Speakers:
Kelly Scanlon, Board Chair
Helen Han, President/CEO
Laura Yamanaka, Treasurer
You should have received an email with a link to register. If you did
not, please email [email protected] and it will be sent to
you.
PUBLIC POLICY
 The NAWBO PAC has been re-launched to provide NAWBO with a
voice at the national level regarding issues affecting WBOs
 The all-new Online Legislative Action Center provides:
 Contact information for elected officials at the national, state, and
local level
 Information about candidates running for election for national,
state, and local offices
 The ability to subscribe to policy briefs & email alerts
 Advocacy toolkit
 Policy briefs on WBO & SB issues
 Legislative Action Center is available for all members and nonmembers
CHAPTER RESOURCE CENTER
OBJECTIVES
 To increase and expand chapter support by providing tools to support
our local chapters with improvements and updates on ongoing basis
 The all-new Online Chapter Resource Center provides chapters:
 Visual Resources and Instructional Presentations
 Bylaws and Policies
 Forms and Templates
 Chapter Best Practices Library
 Chapter Operations Manual
 National Strategic Plan Overview and Strategic Plan Templates
 All Chapter Board Members and Chapter Admin Staff have access to
Online CRC. Please update your Chapter Board Roster.
REGIONAL LEADERSHIP SUMMITS
OBJECTIVES
 To provide chapters with an overview of the long-term
strategic plan and priority objectives for NAWBO
 To provide access to chapter resources and capacity
building opportunities
 To open and leverage direct line of communication and
engagement between NAWBO and local chapters
 To offer networking opportunity between chapters at the
regional level; and to share best practices amongst peers
to support each other’s growth and success
 To collect pertinent data and information about local
chapters
REGIONAL LEADERSHIP SUMMIT
NEXT YEAR’S SUMMITS (planned, dates/locations subject to change)
Western Regional Leadership Summit
February in Tucson, AZ
Midwest Regional Leadership Summit
May in Kansas City, MO
Northeast/Mid-Atlantic Regional Summit
November in Washington, DC
FUTURALLIA 2011
 NAWBO is a Network Partner for this annual international
conference for small & medium sized business enterprises
 Will be held in Kansas City on May 18-20, 2011
 Expecting over 1,000 attendees
 Each registrant selects other attendees from catalog that
they are interested in meeting, forum sets up 16 30-minute
one-on-one sessions
 Exhibit hall plus plenty of networking time
 Ideal for companies interested in doing business
internationally or looking for partnerships
EFFECTIVE COMMUNICATION
Created by Anne B. Freedman, President’s Assembly Steering
Committee, Miami Chapter
“ You can’t ‘not’ communicate.”
-- Communications Expert and Author, David Grossman
HOW NAWBO COMMUNICATES
• Main types of NAWBO communication:
–
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Between chapters and National
Among board members
Between chapter board and members
Between NAWBO and outside parties (other
groups, media, etc.)
COMMUNICATING WITH NATIONAL NAWBO
• Presidents Assembly –
[email protected]
– PA Steering Committee Regional Representatives
– PA Facebook page
• Chapter Services – Joyce Lee
[email protected]
• National Board Members and President – contact
info listed on National Website www.nawbo.org
COMMUNICATION WITHIN YOUR BOARD
But You Said You Would…
Dealing with the inevitable challenges and
disappointments of NAWBO leadership
DEALING WITH ISSUES: EXAMPLES OF NOT DOING
…
• Supposed to show up early to handle registration
or greet people
• Didn’t write up the minutes
• No follow up with corporate sponsor
• Failed to get information on a meeting location
and details
• No speaker’s bio to introduce him/her
• Pay their dues / Send a check
WHY THEY MIGHT NOT DO IT …
• Responsibility. You haven’t established that you are the
“authority” to ask them in the first place – or they don’t
recognize it.
• Accountability. If there are no apparent consequences
for NOT doing it, the project/assignment may seem to
lack value
• Measurement. How will they know if they are
successful? What deadlines are set?
SETTING UP FOR VOLUNTEER SUCCESS
• When making a request, try to get a firm time
schedule for completion
• If a complex or especially time-consuming task,
assign at least two people
• Try to get a “public” commitment
• Give a “way out” that can be taken gracefully and
readily if needed
• Your techniques?
POLL QUESTION #1
Who are consistently the most dependable members in
your chapter?
1. Past presidents
2. Most of the current Board
3. Long-time members on or off Board
4. Members from big companies
5. Members from smaller or one-person companies
HOW MUCH PRAISE DO YOU HAND OUT AS A
LEADER?
Do you recognize Board members at meetings for
their contributions?
Do you thank new members for joining a
committee? Or for attending?
Do you congratulate members for special
achievements outside of NAWBO? In NAWBO?
-- It doesn’t cost a thing but means tons.
UNDERSTANDING BEHAVIORAL STYLES
• Understanding behavioral styles of your Board
members will help your Board communicate
more effectively with each other
• DISC Profile:
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D – Dominant – The Friendly Dictator
I – Influencer – The Social Director
S – Steady – The Team Mascot
C – Checklister – The Quality Control Maven
THE ROLE OF BEHAVIORAL STYLE
With a Dominant/Direct offer options or
probabilities
Susan, you could do either x or y. Which one would
be better for you?
• Avoid ‘telling’ her what to do at all costs. Let her
decide!
THE ROLE OF BEHAVIORAL STYLE
With an Influencer, stress who else they
respect/admire could be involved … and how to
make it fun!
Lisa, you’re going to love working with Mary. She’s
nationally recognized, the media is crazy about
her, and she really likes to party!
• Avoid: Too much detail work.
THE ROLE OF BEHAVIORAL STYLE
With a Steady, emphasize how important the task
is to the “team.”
Lynne, this event will help put NAWBO in a really
good light, and it will help us build better
relationships within our chapter and the
community.
• Avoid: Trying too much new too soon.
THE ROLE OF BEHAVIORAL STYLE
• With a Check-Lister, help break the task into
manageable parts.
Carla, we’re going to plan the meeting in a step-bystep way so you’ll know exactly what to do and
when.
• Avoid: Appearing unorganized.
SURVEY QUESTION #2
Do you usually ask two people with complimentary
personalities to carry out a task, i.e. appoint co-chairs for
projects or team up board members?
Usually.
Never.
Sometimes.
WHAT DO YOU DO OR SAY IF …
• She can’t meet a deadline
• Won’t be at the Board Meeting
• Promised an outcome but doesn’t deliver, i.e. an
update, guests, etc.
• Supposed to send out the newsletter
• Supposed to make changes in written material
and didn’t before sending
• Cancels a meeting last-minute
SURVEY QUESTION #3
When a Board member doesn’t carry out a commitment
she has made, what action do you take?
1. Call her privately to find out why
2. Ask another Board member who knows her better to
call
3. Email a ‘what happened’ query
4. Let her know you’re disappointed and upset first, then
try to get on with things
LANGUAGE TO AVOID
•
•
•
•
•
•
I’m so disappointed in you …
You let everyone down …
How could you forget!!
What were you thinking, not doing it?
You could/should have called me to let me know.
How is this going to make us look?
PHRASES TO CONSIDER USING …
• I understand you had the best of intentions AND (not
BUT) …
• I can see that you are overwhelmed just now …However,
WHO do you think could help us out …?
• I realize that you are usually right on top of things …
• It was a good idea. We will plan on incorporating the x in
a future meeting.
• Others?
HANDLING YOUR OWN REACTION
• Okay to be angry! But try to focus on the
situation, NOT the person.
• Draw in your other officers and Board Members
to come up with an alternative.
• Use your position power to guide you and
personal power if needed.
• Remember, tomorrow is another day!
COMMUNICATING WITH MEMBERS & PROSPECTS
• Use Facebook and LinkedIn groups to promote
your events and meetings
• Chapter newsletters really help
• Offer opportunities for members and their
businesses and accomplishments to be featured
• Communicate regularly but not too often
COMMUNICATING WITH MEDIA
• Send news releases to calendars of newspapers,
magazines and TV assignment editors
• Ask for deadlines so you are included
• The media does want to know about NAWBO and
our members
• Set up a regular flow of information to both
traditional and new media
• Monitor HARO for opportunities to showcase the
chapter
SURVEY QUESTION # 4
How often does your Chapter appear in local
media?
1. Once a month, a calendar listing
2. Every meeting gets coverage
3. 3-4 times a year
4. Only for really big events
SURVEY QUESTION #5
Are you using LinkedIn or Facebook to promote
your Chapter meetings and events?
Every month
Occasionally
Never
REMEMBER, YOU ARE NOT ALONE!
• Reach out to others when things get ‘sticky’ or
unpleasant
• Praise frequently to build rapport
• Accept that things will not always go exactly the
way you want or expect
• NAWBO is more than the sum of our parts! We
are special and worth it!!!
Questions?
Thank you for participating in
NAWBO Presidents Assembly Webinar!
•We look forward to talking to you next month. The
webinar will be on Nov 18th at noon Eastern
•To share this information with your chapter’s leadership,
visit NAWBO Presidents Assembly Community. The slides
will be posted in the Resources section
•A link to a recording of this webinar will be posted on the
PA Facebook page
CONTACT NAWBO
Member Services: [email protected]
Chapter Services: [email protected]
Presidents Assembly: [email protected]
News/Article Submissions: [email protected]
Website/Technical Support: [email protected]
Your Feedback is Welcome!
Please send feedback to [email protected]