Managing Issues

Seek to Understand (communications) Process of sending and receiving messages

Review Question

What are the two forms of communications?

Review Answer

Verbal- talking Non verbal- any other communications

Review Question

Which form of communications is used the most?

Review Answer

Non verbal communication

Brainstorm forms of Non Verbal communications

Slouching Stiff shoulders Drum fingers Arms across chest Tap foot Fast speaking High pitch voice Not making eye contact

Body Language Meanings

Body Language and their meanings activity

Body Language charades

Communication Messge

People do not believe words when their bodies send a different message.

Communication Message

Communication is different among different cultures. Be aware of the culture.

Parts of communications

Sender Receiver The message

Guidelines for effective Verbal Communication

 Speak for yourself  Use I statements (make it personal)  Avoid speaking for others  Be clear and to the point  Be aware of the listener and surrounding issues  Ask questions for clarity

Discussion Question

Is there a difference between hearing the message and listening to the message?

Steps to being a better Listener

 Use eye contact  Give your full attention  Concentrate don't anticipate  Show interest  Listen to non verbal clues  Avoid judgments  Give feedback only when asked  Paraphrase what has been said to you back to the speaker  Ask for more information

Listener Activity

On the screen watch the video. Answer the questions after watching the video asked by the teacher.

Steps to being a good communicator

 Speak clearly and loud enough to be heard  Speak at a good tempo  Be a good listener  Give examples to support your views  Take turns speaking  Match understanding of language levels with listener  Only give your opinion when asked

Communication Activity

Break into groups of two. Put your backs together and then follow the teachers instructions.

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How to break through a communication roadblock

Use I messages  Focus on problem not the person  Be willing to compromise   Don't be defensive Look for the “good” in the situation  Stay calm  Realize that you may be wrong  Deal with your emotions

Tips to dealing with your emotions

 Admit how you feel  Talk about your feelings  Write out your feelings  Work off your feelings  Cool off before communicating

 Stereotypes  Racism  Prejudice  discrimination

The root of poor communications

Image formed in advance about a group of people Belief that a certain race is inferior Like or not like a person without a good reason Deny some people rights or benefits that others have

Sample Stereotypes

All blonds are dumb Left handed people are creative People that wear glasses are smart Males can't cook Remember, stereotypes are false.

Discussion Questions

Why might some people not be aware of their prejudices?

What can you do to make sure that you do not act on prejudice?

How do people become prejudice?

Discussion Question

What is the most negative emotion that causes Roadblocks in communications?

Discussion Question?

Is it ok to feel anger?

What problems can lead to uncontrolled anger?

As you aged, has your anger triggers and reactions to anger changed?

The emotion Anger Facts on Anger

What makes one person angry may not make another person angry.

Some act before they think.

Anger #1 reason for conflict.

Some people do not realize that they are angry.

Anger can help people accomplish things.

Causes of Anger

Stress Frustration Feeling threatened Disrespected Treated as a stereotype other

How to handle Anger

Deny the anger Turn the anger inward Avoid the anger Blame others Tackle the anger problem

Conflict Resolution

Ways to successfully solve problems in a socially approved manner.

Hints to conflict resolution

Walk in the others' shoes Empathize Be aware of feelings Find the real problem Explain yourself Encourage calmness Be prepared Be alert to aggressive messages

When all else fails Peer Mediation

Everyone must want to solve the problem. Each person shares the problem and then repeats what they hear. Find out what each person wants from the other. See if each will accept. If not, compromise.