Transcript Slide 1

UMR account
management team
ABC Company
• Your partner in helping to improve the health of your employees and their families
• Understand your business objectives and have the expertise to help you achieve them
• Design the most effective benefit and member engagement plans to consistently meet
your financial and business objectives and evolve with your needs
• Provide meaningful data and analytics to help optimize plan performance and deploy
resources most effectively
Who we are:
What we do for you:
Strategic account executive (SAE)
Your account lead strategist; overall accountability
Name:
Location:
Phone:
Email:
An experienced leader who plays the key role during
implementation and works closely with our internal teams,
including care management, pharmacy, stop loss and reporting
resources to manage and track the performance of your plan
John Doe
St. Louis, MO
XXX-XXX-XXXX
[email protected]
Client service consultant (CSC)
Your account service lead; service accountability
Name:
Location:
Phone:
Email:
Supports the SAE with day-to-day customer support issues such
as banking, eligibility, subrogation and reporting. The CSC also
provides training to your HR and broker team on employer
reporting tools, including InfoPort and online tools on the
umr.com employer site.
John Doe
St. Louis, MO
XXX-XXX-XXXX
[email protected]
Customer specialist
Name:
Location:
Phone:
Email:
John Doe
Dayton, OH
XXX-XXX-XXXX
[email protected]
© 2013 United HealthCare Services, Inc. UM0939 0613
Your day-to-day claims service expert who systematically tracks
all claims/customer service inquiries and operational performance
Embedded within your call/claims team to identify trends in
service issues, provide targeted training to that team, report on
service metrics and resolve plan design questions; serves as
your source for service inquiries that come from your employees
that haven’t been addressed by calling customer service