Architecture of the Public Sector: Machinery of Government Briefing to Ministry of Defence Executive Development Program By Pehin Dato Haji Hazair 1 st May 2004

Civil Service Role 1  Government’s Administrative Machinery     Uphold Supreme Authority of His Majesty the Sultan and Yang Di-Pertuan of Brunei Darussalam Uphold National Philosophy Malay Islamic Monarchy Development of the Country Welfare of the People

Civil Service Role 2  Traditional Roles of Government     Peace Keeper Law Enforcer Regulator Service Provider

Civil Service Role 3    Facilitator   Facilitate Public Dealing with Government Improve and Upgrade Service Quality Moderniser  Educated, creative and innovative officers Thinker  Provide ideas, constructive and positive plans

History of the Civil Service     Prior to 1906 (Sultan Hassan’s Canons)  System of traditional civil service After 1906  British Residency After 1959  Brunei Constitution After 1984  Ministerial System

The Civil Service Today 1   Supreme Authority  His Majesty the Sultan and Yang Di-Pertuan of Brunei Darussalam Councils/Committees as Advisers     Councils appointed under Constitution Other Councils Permanent Committeess and Task Forces Ad-Hoc Committees and Task Forces

The Civil Service Today 2  Administrative Functions    Ministers as Heads of Ministries Permanent Secretaries as CEOs Deputy Permanent Secretaries, Director Generals, Directors and Heads of Departments assisting

The Civil Service Today 3  Civil Service Central Agencies  Prime Minister’s Office  Central Coordinator and Agency   Treasury  Fiscal Framework Public Service Commission  Recruitment and Selection

The Civil Service Today 4  Other Agencies    Public Service Department (JPA)  Formulates and implements policies Management Services Department (MSD)  Act as R&D Department Civil Service Institute (IPA)  Provides training

Regulations 1      Public Service Commission Act General Orders Prime Minister’s Office Circulars (incl. State Secretariat (1961-1984) & British Residency Office (1906-1961) Treasury Circulars Financial Regulations

Regulations 2    Anti Corruption Bureau  Eradicate corruptions Audit Department  Ensure procedures are followed Other Agencies

State of the Civil Service   Largest Employer in the Country   12% of population 39,000 civil servants (21,000 women) 5 Divisions     Division 1 – Directors & Managerial Division 2 – Executives Division 3 – Supervisory Division 4 & 5 - Support

State of the Civil Service 2  Functional Services        Administrative Diplomatic Professional & Technical Medical Religious Educational Others

State of the Civil Service 3  Types of Appointments    Permanent Non-Permanent  Month to Month  Contract  Open Vote  Daily Pay TAP Scheme

State of the Civil Service 4  Promotions and Disciplinary     Public Service Commission Promotion and Transfers Committee Disciplinary Boards Ministerial Personnel Boards

Improving Efficiency 1  Civil Service Vision     Revolutionize mindsets  Managerial & Administrative Effectiveness  Competitive and Innovative Cultivate dedication and ethics  Provide excellent, effective & quality services Sectoral Strategies Guided by MIB Philosophy

Improving Efficiency 2  Expanding Use of ICT     Brunei Information Technology Council E-Government Executive Committee $788 million under RKN8 Flagships Programs  TAFIS  Human Resource Management  Common Office Environment  Smart Card

Improving Efficiency 3      Customer-Friendly and Customer Focused Taskforces    E-Government Law Revision Civil Service Review and Modernising Cttee Modern Tools – TQM, BSC, ISO, QCC Civil Service Excellence Awards Client’s Charter or TPOR

Improving Efficiency 4  11 Ethics  Bersih, jujur dan amanah amalan mulia  Cekap, cepat dan tepat tuntutan kerja  Titih, lutanan dan menghargai masa asas kejayaan  Berilmu, kreatif dan inovatif asas kebaktian  Beriltizam, keterbukaan dan akauntabiliti mengukuhkan keberkesanan  Sabar, tabah dan bersopan santun amalan mulia

Improving Efficiency 5  11 Ethics (cont)  Meningkatkan produktiviti dan daya saing menambah penghasilan  Qudwah dan qiadah teladan kepimpinan  Setiakawan, syura dan bermuafakat membawa berkat  Berjimat cermat asas kemakmuran  Pemedulian asas perpaduan

Improving Efficiency 6   Staff Performance Appraisal   Audit staff performances Used for bonus, promotions, trainings & medal Audit Committee  Audit department’s performances  Financial regulations observed

Improving Efficiency 7   Surveys on morale of civil servants   Identify and evaluate morale Develop suitable programs Human Resources Development    In-Service Training Executive Development Program BAS training

Challenges facing Civil Service   Inefficient Services Government Driven Economy    Financial Crisis Process of Nation Building Globalisation

Responses to Challenges 1  Inefficient services    Better coordination among government agencies Inspectorate by MSD Organisational and personnel management  JPPA  General Orders  Schemes of Services  Work Manual Procedures

Responses to Challenges 2    Inefficient Services (cont)  Corporatisation and Privatisation  Law Revision Government Driven Economy  Diversify economy Financial Crisis    BDEC Council New Economic and Planning Department 8 th RKN

Civil Service Aspirations  Skilled and Dedicated Civil Service      Proactive, action oriented, knowledgeable, IT literate, keeping up with current policies and issues Thinking skills & broader mindsets Leaderships Multi-tasking roles Customer friendly and customer focused

Civil servants work for the people No People = No Civil Service