Transcript Slide 1
Student Finance Consultants
Contents
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Regional Student Finance Consultants
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Progress to date
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Work with partner organisations
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Memorandum of Understanding
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The future
Regional Student Finance Consultants
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Recruited from LA and HEI staff to capture existing experience
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Regionally based to meet the challenge of enabling the delivery of Information,
Advice and Guidance (IAG) locally
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Close working relationships with partner organisations and local delivery agents
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Full training programme and external accreditation
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Focus on getting the best customer experience for students
Progress to Date
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4 Regional Consultants in post (East & West Midlands, South Central, North
West)
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5 more in post by end July 2008 (Yorkshire & Humberside, South London,
South Coast & IOW, South West, North East)
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Further recruitment session in August 2008 (South East, North London, East
Anglia)
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Meetings with Partners have commenced and requests to attend events are
being received
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Memorandum of Understanding between SLC and partners being drawn up
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Consolidation & knowledge gathering
Working with Partner Organisations
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NASMA
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HELOA
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Connexions
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Next-Step
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HEI Student Advisory Services
Memorandum of Understanding
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To be agreed at national level for guidance at local delivery levels.
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Shared objective of providing high quality Student Finance IAG.
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Not legally binding. Statement of intention to work together.
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Invites partners to become active participants in SLC IAG development and
delivery.
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Student Finance Consultants to become active participants within partnerships to
promote closer working arrangements and encourage better customer service.
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Improved communications/information sharing between partners.
Memorandum of Understanding (2)
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Organisation of joint National events.
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Compare schedules and details of local IAG events to avoid duplication of
work or enable participation.
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SLC materials and literature to become the standard for information on
Student Finance.
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Agreed two-way referral and resolution process for student enquiries.
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Review arrangements to highlight gaps or particular successes.
The Future
Focus on getting the best Customer Experience for Students
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Recruitment of remaining Regional Consultants
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Further knowledge gathering
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Getting to know partners and regional contacts
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Identifying best practice and how to share it
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Train the trainers
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Implementation of procedures to enable efficient delivery of IAG
Any Questions?