Transcript Slide 1
Student Finance Consultants Contents • Regional Student Finance Consultants • Progress to date • Work with partner organisations • Memorandum of Understanding • The future Regional Student Finance Consultants • Recruited from LA and HEI staff to capture existing experience • Regionally based to meet the challenge of enabling the delivery of Information, Advice and Guidance (IAG) locally • Close working relationships with partner organisations and local delivery agents • Full training programme and external accreditation • Focus on getting the best customer experience for students Progress to Date • 4 Regional Consultants in post (East & West Midlands, South Central, North West) • 5 more in post by end July 2008 (Yorkshire & Humberside, South London, South Coast & IOW, South West, North East) • Further recruitment session in August 2008 (South East, North London, East Anglia) • Meetings with Partners have commenced and requests to attend events are being received • Memorandum of Understanding between SLC and partners being drawn up • Consolidation & knowledge gathering Working with Partner Organisations • NASMA • HELOA • Connexions • Next-Step • HEI Student Advisory Services Memorandum of Understanding • To be agreed at national level for guidance at local delivery levels. • Shared objective of providing high quality Student Finance IAG. • Not legally binding. Statement of intention to work together. • Invites partners to become active participants in SLC IAG development and delivery. • Student Finance Consultants to become active participants within partnerships to promote closer working arrangements and encourage better customer service. • Improved communications/information sharing between partners. Memorandum of Understanding (2) • Organisation of joint National events. • Compare schedules and details of local IAG events to avoid duplication of work or enable participation. • SLC materials and literature to become the standard for information on Student Finance. • Agreed two-way referral and resolution process for student enquiries. • Review arrangements to highlight gaps or particular successes. The Future Focus on getting the best Customer Experience for Students • Recruitment of remaining Regional Consultants • Further knowledge gathering • Getting to know partners and regional contacts • Identifying best practice and how to share it • Train the trainers • Implementation of procedures to enable efficient delivery of IAG Any Questions?