Transcript Document

GPES customer journey
Amanda Wogan
Head of GPES, HSCIC
1
GPES project build update
• Product releases implemented and now
‘live’ in service
• GP clinical systems suppliers nearing
completion of respective builds
• First extraction expected to run July 2013
• Project will formally close in August 2013
GPES customer journey – six stages
Initial enquiry to HSCIC
Feasibility
Elaboration
IAG review and recommendation
Data extraction
Data provision
Initial enquiry to HSCIC
Feasibility
Elaboration
IAG review and recommendation
Data extraction
Data provision
Initial enquiry to the HSCIC
• Enquiry received and logged
• What question is the customer trying to
answer?
• What can we do? (As the HSCIC)
• What can we do? (As GPES)
• Requirements on the HSCIC?
– Health and Social Care Act
• Appropriate sponsorship?
• HSCIC and GPES prioritisation
Initial enquiry to the HSCIC (2)
• First contact meeting (by phone or in person)
– Discuss broad outline of customer requirement
– Key messages to customer:
•
•
•
•
•
Sponsorship
Customer’s prospective commitment
Timescales
Budget and costs
HSCIC’s prioritisation process
• Assess capacity and likely ‘fit’ into the GPES
delivery schedule
• Joint commitment to proceed to feasibility stage
Initial enquiry to HSCIC
Feasibility
Elaboration
IAG review and recommendation
Data extraction
Data provision
Feasibility
• Customer’s subject matter expert(s) confirmed.
• Pre-workshop questionnaire completed
• First customer requirement workshop
–
–
–
–
–
Customer
Business Unit
HSCIC IG representative
HSCIC clinical representative
Other specialist HSCIC expertise (e.g. a statistician).
• Follow-up actions
• Further meeting if needed
• Joint commitment to proceed to the elaboration stage
Initial enquiry to HSCIC
Feasibility
Elaboration
IAG review and recommendation
Data extraction
Data provision
Elaboration
• Regular meetings with customer
• Customer’s data requirement is transformed
into a fully captured and detailed customer
requirement summary
• Benefits plan developed
• HSCIC IG assessment produced and checked
• All documents are peer reviewed and
technically authored to publication standard
• Customer and GPES sign off of IAG pack
• Joint commitment to proceed to IAG review
Initial enquiry to HSCIC
Feasibility
Elaboration
IAG review and recommendation
Data extraction
Data provision
IAG review
• IAG pack circulated by IAG secretariat
• IAG meeting held to review the IAG pack:
– To confirm that the request is consistent with the
GPES IG Principles2, and specifically that the
IAG agrees with the HSCIC’s classification of
each customer requirement as either:
• “effectively anonymised”, or “patient identifiable”; and
• for a secondary purpose, or for direct patient care.
– To weigh risks and benefits in order to assess
whether the extraction is, in the view of the IAG,
appropriate and in the public interest.
IAG recommendation
– To make one of four possible
recommendations for each data extraction
request:
1. recommendation to proceed;
2. recommendation to proceed subject to further
approvals;
3. recommendation to proceed subject to changes; or
4. recommendation of further consideration or to
make significant changes.
After IAG recommendation
•
•
•
•
Recommendation made and published
IAG pack published
IAG minutes published
Subject to the recommendation, joint
commitment to proceed to data extraction
Initial enquiry to HSCIC
Feasibility
Elaboration
IAG review and recommendation
Data extraction
Data provision
Data extraction
•
•
•
•
•
Extraction requirement produced
Issued to the four GP system suppliers
Quotations from suppliers
Joint commitment to proceed to data delivery
Formal contractual call off between HSCIC and
suppliers
• Suppliers develop system-specific extraction
code
• Recipient data sharing agreements signed
Data extraction (2)
• Practices notified of customer requirement
– Message in clinical system
– GPES web pages
– Full IAG pack
• Practices opt in as necessary
• Data returned to GPET-Q query tool
• Practices can review data and authorise data
release if they wish
• Any necessary GPET-Q data transformation
takes place
Initial enquiry to HSCIC
Feasibility
Elaboration
IAG review and recommendation
Data extraction
Data provision
Data provision
• The information is released to the customer
and/or agreed recipient organisations
• The customer raises any final queries
• Charging
• Ongoing relationship between GPES and
its customers
Learn more
Please visit the HSCIC website
www.hscic.gov.uk/gpes for more information
about:
• GPES Independent Advisory Group
• GPES customer forecast
• GPES customer journey (coming soon)