UNITED NATIONS PUBLIC SERVICE FORUM WORKSHOP 7

Session: Leadership in the Connected Government

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Dr. Patrick Breard

International Consultant, [email protected]

25 -26 June 2013

Agenda

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Introduction & Objectives

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Presentation (30 min.)

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Group Discussions (45 min.)

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Reporting to Plenary (15 min.)

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Conclusion

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The Connected Government

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Connected services:

Governments proactive in requesting information and opinions from the citizens using Web 2.0

and other interactive tools; E-services and e-solutions cut across departments and ministries ; Information, data and knowledge transferred from government agencies From a government-centric to a citizen-centric approach with e-Services groups and segments; Source: UN –E-Government Survey 2012 targeted to citizen Citizens empowered to be more involved with government activities so as to have a voice in decision-making.

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GCC Outlook

GCC E-Government Development Index 2012

1 0,9 0,8 0,7 0,6 0,5 0,4 0,3 0,2 0,1 0 E-Government Online Services Human Capital Infrastructure E-Participation

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Bahrain Kuwait Oman Qatar Saudi Arabia UAE World

Sample Tools for e-participation

Source: UN –E-Government Survey 2012 Source: UN –E-Government Survey 2012

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Connected Projects

Forum, CoP, blogs, twitter Google moderator Collaborative visualization, gamification Open Discussion Set priorities Identify problems Uservoice, ideascale Brainstorming solutions prompts Drafting proposals Resource mobilization

Project tasks

Systemic change Ensure Buy-in proposals Prototypes

Project flow

Social collaboration (blogs, TWs) Scaling Crowdfunding Collaborative action

Project

Social networks

tools

Challenges Crowdsourcing Big Data Collect evidence Analiyze data Data visualization, infographics Sustaining Collect feedback Monitor execution Induce behavioural change Participatory sensing

Persuasive technologies. User driven innovation

Open data, Real Simple Reporting

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Case Studies

Communities of Practice Social Networks

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Leadership

• • • Leadership is of paramount importance for system wide knowledge sharing and management Engagement from leaders is strategic and time bounded, but they need to talk the talk and walk the walk Consistent messages, persistence over time and recognition of KM achievements and progresses are inspiring and critical o Communicate the purpose o Promote a knowledge-based organization, KM practices and knowledge sharing behaviours “UNDP is now a practice-driven organization committed to delivering high quality capacity building and policy advice in our 6 main practice areas. Making this system work is dependent on knowledge sharing at every level of the organization.” - Mark Malloch Brown, 2002.

“UNDP is a global organization. And I believe this is one of our sources of strength and something we have to preserve. Preserve in the sense that the knowledge, the communication, has to be at the global level… Africa should have access to global knowledge and south Asia should participate in that. People in Africa, in Mozambique, should know what is happening in Indonesia, what is happening in Brazil.” - Kemal Dervis, 2005 “We aspire for UNDP to be a world class knowledge-based organization, which generates and disseminates knowledge at all levels, both internally and externally. That knowledge must be explicitly linked to the needs of the programme countries and regions to which we respond.” Helen Clark, 2010

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Risks in a Connected Government

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Infrastructure

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Online Services

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Human Capital

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E-Participation

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Leadership Characteristics

• Leaders gain the best results by using a combination of leadership styles • Leadership styles are each appropriate for different types of situations • How do Leadership characteristics fit with a Connected Government?

Role 1. Set a vision 2. Communicate change 3. Inspire and influence 4. Develop capacities 5. Affirm & promote values 6. Drive for results 7. Monitor environment 8. Create cohesiveness 9. Diminish conflicts 10. Delegate authority 11. Encourage innovation 12. Represent the group 13. Evaluate and reward Style 1. Coercive 2. Authoritative 3. Pacesetting 4. Coach 5. Democratic 6. Affiliative 7. Laissez-faire Skills, Behaviors and Traits 1. Charisma 2. Honesty 3. Credibility 4. Emotional Intelligence 5. Trustfulness 6. Openness to experience 7. Persistence 8. Conscientiousness 9. Sociability 10. Self-confidence 11. Intelligence 14. Integrity 12. Adjustment 15. Acceptance of mistakes 13. Extraversion 16. General self-efficacy

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Group Work

1. Introductions 2. Volunteer a facilitator & rapporteur 3. Discuss the following questions (45 min.) • Question common to all tables • What are your experiences, success stories, and lessons learned with the Connected Government? One example of Leadership intervention / contribution to a successful e-Government initiative?

• Tables specific question A. What are the functions and attributes of successful transformational Leadership in a Connected Government, e.g. in terms of tasks, responsibilities, skills, traits and styles? Does the Connected Government influence the Leadership function? B. What are the opportunities and threats for the Leadership function in the Connected Government? Successful practices to mitigate any threats a Connected Government may put on the Leadership function? 4. Report to plenary (15 min. per table)

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