Transcript Document
How do coach-mentors describe their experience of supporting clients undergoing transformational change Elke Hanssmann 10th Annual Coaching and Mentoring Research Conference Oxford Brookes University Thursday, January 16th, 2014 to investigate the “magic ingredients” which together result in personal transformation by exploring expert coach-mentors’ experiences of supporting clients undergoing transformational change. What is the nature of the support coaches provide that enables transformational change? What core components need to come together to result in transformational change? What happens between coach and client that results in transformational change? A faith-based international NGO 6000 + staff Staff representing 100 + nationalities Branches in 115 + countries Holistic staff development integral to NGO core values 1. Case study strong focus on the context (Yin, 2009) would shift the emphasis away from what I was really seeking to explore (expert coaches’ real-life experiences) 2. Heuristic inquiry wary of the strong focus on myself using ‘selfsearch, self-dialogue and self-discovery’ at the expense of learning from other exceptional coaches (Moustakas, 1990, p.11) 3. Transcendental phenomenology the assumption that the researcher could achieve ‘a pure and absolute transcendental ego, a completely unbiased and presupposition-less state’ (Moustakas, 1994, p.60) seemed problematic und undesirable for me. 1. Qualitative ‘methodologies that celebrate richness, depth, nuance, context, multi-dimensionality and complexity’ (Mason, 2002, p.1) Phenomenological = lived experience/reallife accounts ‘fine-tuned detail...in study participants’ own terms’ (Ritchie, 2003, p.27) 2. 3. IPA (Interpretative Phenomenological Analysis) 3a) overtly interpretative recognises the ‘detective work…required by the researcher’ to bring forth the ‘phenomenon ready to shine’ (Smith et al., 2009, p.35) using ‘double hermeneutic’ where ‘the researcher is trying to make sense of... [how] participants...make sense of their world’ (Clarke, 2009, p.38) 3b) phenomenological deep, nuanced and detailed exploration of lived experience and ‘the meaning… bestowed by the participant on experience’ (Smith et al., 2009, p.33) 3c) idiographic nature - committed to giving full attention to each case Nationality Age Given name and gender 8+ years with OM Leadership development Christian Years working crossculturally Malaysia 38 Joy, F 8 Yes Yes 8 years Xhosa/ Namibia 41 Thabo, M 14 Yes Yes 13 years South Africa 56 Pat, M 24 Yes Yes 23 years South Africa 50 Preety, F 21 Yes Yes 25 years UK 61 Ian, M 27 Yes Yes 34 years USA 61 Al, M 17 Yes Yes 17 years Kvale and Brinkmann (2009, p.86) describe interviewing as an art that involves ‘intuition, creativity, improvisation and breaking the rules’ with interview techniques that may be ‘unconventional and novel’ Master - Theme 1: Coach-Mentoring as Hospitality Master – Theme 2: Inviting Clients into their Future Master –Theme 3: The Mystery of Metamorphosis - intentional creation of a transformational safe space - Use of self as primary instrument key - Loving dis-interest/ non-possesive caring Tandem features: challenge and support Generosity (resources, insight, life, access, vulnerability and self-disclosure) Synergetic effect of coaches’ delight Seeing and articulating potential – transformational power of hope Befriending the future – reframing The power of presence while holding turmoil Holistic growth into a larger life – authenticity enhances capacity Importance of clients’ intrinsic change readiness Chrysalis – the best is yet to come Coaching with a long-term view Spirituality as a anchor and resource to relinquish results Focus only on coach-mentors – not clients Same organisation-though different countries Time frame Future research: Longitudinal Corporate context The client’s side For coming For taking an interest For listening For engaging Elke Hanssmann [email protected] Coaching, Training, Consulting