Transcript Transformational Government Workshop 9th December 2010 Washington DC Agenda 9:30-9:35 9:35-9:50 9:50-10:50 10.50-11.20 11:20-11:35 11.35-12:05 12.05-12.35 12:35-13:45 13.45-14:15 14:15-14.45 14.45-15.00 15:00-16:30 16:30-16.45 Welcome and Introductions Workshop Overview Context: The Shift from e-Government to Transformational Government Transformational Government: Case Study 1

Transformational Government
Workshop
9th December 2010
Washington DC
Agenda
9:30-9:35
9:35-9:50
9:50-10:50
10.50-11.20
11:20-11:35
11.35-12:05
12.05-12.35
12:35-13:45
13.45-14:15
14:15-14.45
14.45-15.00
15:00-16:30
16:30-16.45
Welcome and Introductions
Workshop Overview
Context: The Shift from e-Government to Transformational Government
Transformational Government: Case Study 1 - South Australian
Government
Coffee Break
Transformational Government: Case Study 2 - New Zealand
Government
Transformational Government: Case Study 3 - UK
Lunch
Global Perspectives: The Need for a New Transformational
Governmental Framework from Government and Industry
Introducing the Key Elements of the Proposed Transformational
Government Framework
Break
Interactive Roundtable Session: Building the Transformational
Government Framework
Conclusions and Way Forward
Roundtable:
Building the Transformational
Government Framework
Objectives:
 Provide attendees with an opportunity to share their experiences
and provide feedback on the topic of Transformational Government
Framework
 Validate the top-level content for the Framework
 Review the Framework scope, given the variety of government
structures around the world
 Prioritize those areas the TGF TC should focus on, assisting
with the overarching Reference Model which begins with a broader
focus, allowing the committee to drill-down to a more defined focus.
Roundtable:
Building the Transformational
Government Framework
Discussions:
1. General Observations
2. Any other relevant contributions?
3. Are there are a set of principles for Transformational
Government which both are
a) universally applicable, and
b) a meaningful guide for business change?
4. Are we identifying the right Critical Success Factors?
5. Does the Policy Product framework provide a useful
framework for the TC to pursue?
Set of Principles – possible list
1.
Be obsessive about understanding your customers
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2.
Build services around customer needs, not organisational structure
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3.
Engage citizens directly in service design and delivery
Give citizens the technology tools that enable them to create public value themselves
Give citizens ownership and control of their personal data – and make all non-personal data available
for re-use and innovation by citizens and third parties
Grow the market
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5.
Provide people with one place to access government, built round their needs
Don’t try to restructure government to do this – build “customer franchises” which sit within the existing
structure of government and act as change agents
Deliver services across multiple channels – but using web services to join it all up, reduce infrastructure
duplication, and to encourage customers into lower cost channels
Don’t spend money on technology before addressing organisational and business change
Don’t reinvent wheels - build a cross-government strategy for common citizen data sets (eg name,
address) and common citizen applications (eg authentication, payments, notifications)
Citizen service transformation is done with citizens, not to them
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4.
Own the customer at the whole-of-government level
Don’t assume you know what your customers think – research, research, research
Invest in developing a real-time, event-level understanding of citizen interactions with government
Ensure that your service transformation plans are integrated with an effective digital inclusion strategy
to build access to and demand for e-services across society
Recognise that other market players often have much greater influence on citizen behaviour than
government – so build partnerships which enable the market to deliver your objectives
Manage and measure the nine critical success factors
Critical Success Factors – possible list
1. Strategic clarity - clear vision, strong business case, focus on results
2. Leadership - sustained support, leadership skills, collaborative
governance
3. User focus - holistic view of the customer, citizen-centric delivery, citizen
4.
5.
6.
7.
8.
9.
empowerment
Skills - skills mapping, skills integration
Stakeholder engagement - stakeholder communication, cross-sectoral
partnership
Supplier partnership - smart supplier selection, supplier integration
Do-ability - phased improvement, continuous improvement
Future-proofing - interoperability, web centric delivery, agility, shared
services, continuous improvement
Benefit realisation - benefit mapping, benefit tracking, benefit delivery
Policy Products – possible list
Agenda
9:30-9:35
9:35-9:50
9:50-10:50
10.50-11.20
11:20-11:35
11.35-12:05
12.05-12.35
12:35-13:45
13.45-14:15
14:15-14.45
14.45-15.00
15:00-16:30
16:30-16.45
Welcome and Introductions
Workshop Overview
Context: The Shift from e-Government to Transformational Government
Transformational Government: Case Study 1 - South Australian
Government
Coffee Break
Transformational Government: Case Study 2 - New Zealand
Government
Transformational Government: Case Study 3 - UK
Lunch
Global Perspectives: The Need for a New Transformational
Governmental Framework from Government and Industry
Introducing the Key Elements of the Proposed Transformational
Government Framework
Break
Interactive Roundtable Session: Building the Transformational
Government Framework
Conclusions and Way Forward
Conclusions
Way Forward
OASIS TGF Technical Committee meeting 10th December
- members only
 References:
 TC Website

www.oasis-open.org/committees/tc_home.php?wg_abbrev=tgf
 Wikipedia
http://en.wikipedia.org/wiki/Transformational_Government
 LinkedIn Group
http://www.linkedin.com/groups?mostPopular=&gid=3677772
 Contact: [email protected]