Transcript Staffing and Volunteers

Demand for 2-1-1
Services During
Disaster
By
Sherry I. Bame
Professor, Texas A&M University
&
Kay Parker
Vice President, United Way Brazos Valley
College Station, TX
Statewide Role of 2-1-1 Texas
• Provide Basic
Information and
Referral
• Disaster and
Emergency
Management
Support
• Homeland Security
Support
Role of 2-1-1 in Disasters
• Disaster I&R
• Authorized, Consistent Information
Dissemination to Public
• Emergency Management Support
• Homeland Security Support
• EOC & SOC Role as Community
Information Hub and Updates
• Alert Scripts on 2-1-1 Phones - Accuracy
• Rumor Control
• Coordinate Volunteers and Donations
• AIRS’ First Responder Support
• Crisis Intervention and Human Services
Coordination
Texas I&R Network (TIRN) Disaster Response:
25 Regional AIC Partners for Statewide Coverage
Dallam
Sherman
Hansford
Ochiltree
Lipscomb
Hartley
Moore
Hutchinson
Roberts
Hemphill
Oldham
Potter
Carson
Gray
Wheeler
Deaf Smith
Randall
Armstrong
Donley
North Central Texas Fort Worth Region*
North Texas Region
Panhandle Region*
Parmer
Castro
Swisher
Briscoe
North Central Texas Dallas Region*
Collingsworth
Hall
Childress
Texoma Region*
Hardeman
Bailey
Hale
Lamb
Cottle
Motley
Floyd
Wilbarger
Clay
Cochran
Hockley
Lubbock
Crosby
Dickens
Yoakum
Terry
Lynn
Garza
Kent
West Central Texas Region
King
Baylor
Knox
Montague
Archer
Grayson
Lamar
Fannin
Haskell
Jack
Young
Wise
Denton
Collin
Gaines
Andrews
Loving
Winkler
Ward
Culberson
Ector
Crane
Reeves
Borden
Dawson
Scurry
Fisher
Jones
Shackelford
Tarrant
Martin
Howard
Midland Glasscock
Mitchell
Sterling
Coke
Taylor
Erath
Coleman
Brown
Henderson
Hill
Bosque
Reagan
Irion
Tom
Green
Schleicher
Burnet
Llano
Travis
Blanco
Lee
Liberty
Gonzales
Bexar
Kinney
Uvalde
• Procedures &
policy
development
HRRC 1/31/09
Statewide
Orange
Jefferson
Medina
Fort Bend
South Central TX Region*
Gulf Coast Region*
Southeast TX Region*
Lavaca
Wharton
Brazoria
Wilson
• Hardware
networked for
compatibility &
roll-over calls
Chambers
Colorado
Guadalupe
Alamo Region*
Brazos Valley Region*
Austin
Harris
Central Texas
Region*
Deep East TX Region
Tyler
Hardin
Montgomery
Fayette
Caldwell
Comal
Bandera
Polk
San
Jacinto
Bastrop
Hays
Kendall
Real
Grimes
Washington
Kerr
Edwards
Walker
Brazos
Burleson
Gillespie
Val Verde
Madison
Milam
Williamson
Kimble
Terrell
Brewster
Robertson
Heart of Texas Region
San
Augustine
Angelina
Sabine
Trinity
Bell
Menard
Mason
Houston
Leon
Falls
Lampasas
San Saba
East Texas Region
Panola
Shelby
Nacogdoches
Limestone
Coryell
McCulloch
Harrison
Cherokee
Anderson
Freestone
McLennan
Concho
Crockett
Sutton
Rusk
Navarro
Hamilton
Mills
Upton
Gregg
Marion
Smith
Ellis
Somervell
Comanche
Runnels
Upshur
Van Zandt
Johnson
Eastland
Callahan
Cass
Wood
Kaufman
Hood
Nolan
Rains
Dallas
Stephens
Pecos
Jeff Davis
Parker
Palo Pinto
Jasper
Rio Grande Region*
Presidio
Bowie
Titus
Camp
Rockwall
El Paso
Red River
Hopkins
Hunt
Throckmorton
Permian Basin Region*
• Official State
network July,
2004
Cooke
Delta
Stonewall
Concho Valley Region
Hudspeth
North East Texas Region
Wichita
Foard
South Plains Region*
De Witt
Middle Rio Grande
Region
Maverick
Zavala
Frio
Atascosa
Jackson
Karnes
Dimmit
La Salle
McMullen
Live
Oak
Bee
Webb
South Texas Region
Jim
Wells
Duval
Golden Crescent Region
Calhoun
Refugio
San Patricio
Nueces
Aransas
Coastal Bend Region
Kleberg
Zapata
Jim
Hogg
Brooks
Kenedy
Starr
Tip of Texas Region*
Matagorda
Victoria
Goliad
Hidalgo
Willacy
Cameron
4
2-1-1 Citizens Link to Critical Information
Rita, 2005
$10 billion
Ike, 2008 TS Allison, 2001
$18 billion $4.8 billion
TS Claudette, 1979
Katrina, 2005
$75 billion
Frances, 1998
$10 million
Cindy, 1963
$13 million
$750 million
Dolly, 2008
$750 million
Edouard 2008
Amelia, 1978
T.S. Gustav,
2008
Charley, 1998
Katrina
August 29, 2005
Rita
September 24, 2005
Meet Katrina…
What a Disaster!
6
Katrina
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First Phone Call Aug 30 (and 10,036 more for B/CS)
Statewide ~ 625,339
After Katrina, Rita Arrived Immediately!!!
Condition of Staff and Volunteers
Meeting Local and Statewide Needs
Different needs for each hurricane
Staffing and Volunteers
 Full Time – 2
 Part Time – 3 students
 New I&R Full Time – 1 (1st day on the job)
 New I&R Director – Graduating
 Volunteers
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RSVP
MicroAge
Space
 26th AIC
But, wait! There’s More…
Meet Rita!
HRRC 1/31/09
9
Rita…
B/CS - Evacuation Destination
 Primary Shelter Hub
 Local Needs
 Local Needs for 2-1-1
 Donations
 Volunteers
 Financial Donations
 Long Term Housing
 Transportation
 Strain on staff
 Day-to-day survival for us, too!
 Not used to delivering news that doesn’t help
Brazos County EOC
 Excellent, Long-term Relationship
 Seat at the EOC
 Utilizing 2-1-1 for Community Resources
 Problems when 2-1-1 Activated Statewide
 Redefined Role Over Time
Texas SOC Response
 2-1-1 Seat at SOC
 First Time
 No Consistent Method of Information
Distribution
 Totally Different Responses for Katrina and
Rita
V0AD
 Financial Donations
 Non-financial Donations
 Food and Water
 Unmet Needs Committee
 Case Management
Lessons Learned
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Forms and procedures revised
FT Disaster Manager Hired at State Level
Transportation Registry
Capturing Data and Need
‘Warm’ Centers
Knowledge Base
Use of Volunteers
Reconsidered use of 2-1-1 for local needs
AIRS Disaster Response Team
Lessons Learned 2008
 Improved Knowledge Base to Log Calls and
Retrieve Data
 Statewide Training and Procedures
 Volunteer Component
 Staff Scheduling
 Debriefing
Lessons Learned - DRT
Streamlined Procedures
Improved Communications
DRT Manual
Data and Need
Dates
When
Need
Referral
Questions?
Thank You!
Kay Parker
[email protected]