Basic Concepts of Engineering Economy
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Transcript Basic Concepts of Engineering Economy
Problem Solving /
Decision Making
Kepner-Tregoe
The New Rational Manager
Chapter 3
Problem Solving / Decision Making
Chapter 3 - 1
Chapter 3 Contents
Acquiring
the Habit of Problem Solving
PA Questioning at the Mgmt Level
Abbreviated Use of PA
When Actual has Never met Expected
PA by a Team
Problem Solving / Decision Making
Chapter 3 - 2
PA Questioning at the Mgmt
Level
“managers who become directly
involved in problem solving are subject
to criticism for failing to set priorities
on their own time or to delegate
appropriately - in short, for failing to
manage their operations. Managers do
not need all the right answers….[they
need] willingness to ask the right
questions.”
Problem Solving / Decision Making
Chapter 3 - 3
Examples
Shrinking
Bank Accounts
Rejected Circuits
Problem Solving / Decision Making
Chapter 3 - 4
Abbreviated Use of PA
“there
is no particular virtue attached to
slavish adherence to every step in the
entire process”
“brief, informal use of the ideas can
reveal the cause of the problem”
“experience makes people more adept
at singling out fragments…that apply”
Problem Solving / Decision Making
Chapter 3 - 5
Examples
Trouble
Aboard Apollo XIII
Plugged Spray Nozzles
Spoiled Cattle Feed
Problem Solving / Decision Making
Chapter 3 - 6
When Actual has Never met
Expected
Is
the SHOULD realistic?
has it ever been attained, anywhere, by
anyone?
who says it is the SHOULD?
Problem Solving / Decision Making
Chapter 3 - 7
Examples
The
“On-Time” Misunderstanding
The $27 Solution
Problem Solving / Decision Making
Chapter 3 - 8
PA by a Team
Using
the common language of the
process to communicate and share
information
Problem Solving / Decision Making
Chapter 3 - 9
Examples
Poor
Sales of the Model A
Failing Pumps
Imminent Strike
NASA Contract Dispute
Problem Solving / Decision Making
Chapter 3 - 10
Conclusion
“
the process has gained an impressive
reputation as a communications device
because of its common language for
problem solving and because it can be
used by a team of people with various
technical backgrounds, experiences,
and outlooks”
Problem Solving / Decision Making
Chapter 3 - 11