Tools for the Sharing
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Transcript Tools for the Sharing
Performance Improvement Tools
Create, Get and Share Them
Duke Rohe, BS, FHIMSS
Performance Improvement Specialist
Alias ‘the tool-fool’
How I Feel
How I Look
What we would like to achieve in
the next few minutes ?
Provide a better understanding of what a
tool is and how it can be leveraged to make
a difference
Learn how to begin creating a sharing
environment
Learn how to become a tool ‘geek’ that your
organization can’t do without
Look at a variety of ready-to-use tools and
see how they might apply in your area
Purpose 4 creating a tool
Accelerate learning
Give a guide of predictability
Provide a roadmap for similar territory
Replicate knowledge efficiently from one
application to another
Eliminate the waste of reinventing
knowledge and learning through error
A good idea is good. A good idea times 50
is mighty good
Why a presentation on
Tools ?
We have finite amount of resources and
finite time to get better than the competition
We can no longer afford to redo, waste
effort, allow incomplete sharing
We must leverage our strengths or we will
drown in our weaknesses
One digging with a shovel does more than a
hundred with spoons
Attributes a Sharing
Environment
To know is great, to share what is known is
mighty
Concept of knowledge management
attempts to map knowledge throughout
Access to tools is easy and intuitive
Emphasis on sharing, growing knowledge
Encourage, allow time, reward discovering
and sharing new ways
http://www.topten.org
How to Dampen Knowledge
Management (or Sharing)
No attention, no time, no dice
Make it old, hard to find, not transferable
All take and no give
Counterproductive incentives
How 2 Begin
Become the resident knowledge sharer in
your organization
Begin taking notes as if your were the CNN
reporter for your organization.
Look for the scaffolding behind your
project work that would guide others
Discover business models, cause and
effects, organizational behavior as
candidates
How 2 Begin…
Look at the scaffolding behind how people
think and act and fill in the missing pieces
Gain a dissatisfaction with reinventing
knowledge or having to create what has
already been created
Become the source for helpful tools and
news around the organization
Think in questions that lead people to the
right action/answer
How 2 Begin… again
Bridge the gap between the need-to-know
need-to-share of communication
Think of ways you can engage staff to
continue resolving their own challenges
Find ways to stimulate thinking to what
might be overlooked
Practice paranoia to get folks to surface
those landmines that sink success
How 2 Begin… and again
Read what works in other industry. Find
the no duh-uh application that people
discount or tend to overlook
Itemize those things you wish you would
have known or done different
File these electronically by how it might be
used, Communication, teams, project
management… for quick reference
How 2 serve it up
Think simplicity, bite size chunks,
understandable by the “little people”
Offer no more than they need to know, no
less than what is needed to be successful
Give folks a menu for the best results
Make it fun, interesting. Not everything in
healthcare has to hurt or be boring.
Turn it upside down: For worst results, do
this.
How 2 serve it up
Limit it to one page is best.
Categorize where possible, use font types
to make it easy/interesting
Spend time to groom it.
I’ll write you a shorter letter
Give me more time and
Mark Twain
Put you name/department on it. a Duke
original, contributed by Duke, modified by
Duke, forgotten by Duke.
How 2 spread it around
Distribute via email. “Weekly Reader to
subscribers”
Offer it to periodicals, newsletters,
professional journals, conferences
Network it with your peers in other areas.
It creates a favor-mentality on the other end
How 2 spread it around
Give it away internally. Got a need? Here’s
a tool.
Put these filed tools out on a common
server for all to access.
Refresh periodically the users memory of
what’s out there
*The most valuable tool fills a need in a crisis
and is given away for free.
A test of the best
The best tools have function over time and
in various applications
V=BxU
Value = the benefit of the tool times its use
(if it is free or very reasonable and available, its value
will grow -- others will seek out its creator and that is
worth a bundle)
Reminder
Honor your sources
A tool’s best compliment
If you use their stuff, acknowledge them
Someone else improves on it or shares it with a peer.
The worst tool is an ingenious one that is never
created nor shared
What Qualifies as a Tool ?
If it can accelerate learning or success it qualifies:
Forms, bullet-format notes, new thoughtprovokers, proverbial wisdom.
Icebreakers and debriefs, tests that lead you to
your answer
Questions that drive folks to their solutions,
action item trackers
Common sense revisited, notable quoteables,
comic reliefs
What Qualifies ?
A guide or pattern for achieving results,
doing things right and avoiding pitfalls
List of how-to’s, have-you’s, do-do’s, don’tdo’s and how-do-you-do’s (checking to see
if you are reading)
Summary notes that will inspire and inform.
Summary of books, conferences…
Step-by-step procedures, observations of
causes and effects
What Qualifies ?
Concepts translated from one industry to
the next
New knowledge or thought-provoking
abstracts
Macro-rich spreadsheets and databases
with multiple applications
Checklists, visual examples
Complex methodologies boiled down to
their pertinent points
What Qualifies ?
Personal pieces that bring life to life, heart
warmers, life expanders
Little techniques that bring great results
Summary of ideas that have worked
elsewhere
Lessons learned from a project, especially
the “never do this”
Samples, examples and starter fluid for an
application
Folders for EASY Access and
HIGH use
New Stuff
Red Tag
Benchmarking
Communication
Change
Culture
Cliffnotes
Idea
Grow U
Knowledge Mgmt
Process Mgmt
Project Mgmt
Quality
Reengineering
Service
Systems Thinking
Teams
Visual Control
Visioning
How 2 end
The worst tool is an ingenious one that is
never created nor shared.
What you put into life is also a measure of
what you get out of it. Don’t cheat yourself.
If you would like a set of around 800
electronic tools ready to modify, email me at
[email protected]
Any Questions Out There?
[email protected]
http://www.himsssct.org/
click Tools
Performance Improvement Tools
Create, Get and Share Them
Duke Rohe, BS, FHIMSS
Performance Improvement Specialist
Alias ‘the tool-fool’
How I Feel
How I Look
What we would like to achieve in
the next few minutes ?
Purpose 4 creating a tool
Attributes a Sharing
Environment
Why a presentation on
Tools ?
How to Dampen Knowledge
Management (or Sharing)
How 2 Begin
How 2 serve it up
How 2 spread it around
A test of the best
Reminder
What Qualifies as a Tool ?
Folders for EASY Access and
HIGH use
New Stuff
Red Tag
Benchmarking
Communication
Change
Culture
Cliffnotes
Idea
Grow U
Knowledge Mgmt
Process
Mgmt
Project Mgmt
Quality
Reengineering
Service
Systems Thinking
Teams
Visual Control
Visioning
How 2 end
Any Questions Out There?
[email protected]
http://www.himsssct.org/
click Tools