What is a portal?
Transcript What is a portal?
RI Statewide PCMH
February 5, 2011
Andrea Arena MD
Chris Campanile MD
What is a portal?
Allows patients to view their medical record
Messaging between patient and practice
Messaging between providers
Does your EHR have message portal capability?
What should the patient have access to view?
Do you have control over this?
Should you restrict patient enrollment?
How do you enroll patients?
How do you explain appropriate use to patients?
Is a trial period/pilot appropriate?
Enrolling a Patient for Webview
Ability to turn off access
Password Protected Log-In
What can the patient view?
Current meds list
Past medical history
Messages from their provider
Administrator Control of Accessible
Viewing Medications List
Viewing Lab Results
Viewing Imaging Results
Patient Email Notifications
Incoming Patient Messages
Advantages for the provider
• Improved method of communication
– More focused communication
– Not time dependent
Decrease in phone volume
Elimination of support staff involvement
Information flows through patient chart
Allows for e-visits
Online access to patient records
Promotes patient involvement in their own care
Advantages for the Patient
Access to their medical information
Direct, easy access to their physician
Encouragement to become more involved in their care
Examples of portal use
Notifying patients of test results
Out of office follow-up for sick patients
Patient reporting of self-monitoring results
Follow-up on goal setting
Addresses inappropriate patient requests
Abx, costly imaging
Patients could see a test result before you do
Over-utilization by patients
System can go down
Develop provider-to-provider connection
Ability to attach pt. ed. material
Blast emails applicable to all patients
Alerts re: clinical measures that are due for a given
The Truth About A Patient Portal
It is not something to fear
Patients do not abuse this enhanced access to their Dr.
It creates efficiencies
It allows for greater quality and patient safety
It empowers patients and promotes greater
involvement in their own care