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Business Messaging and Collaboration Service Enhancing protection for the most valuable assets of the Knowledge Economy Hi-tech City facility, Hyderabad Advantage CtrlS • The only data center in India having dual active power sources from two different power generation plants • Tier IV - (system) + (system) Architecture - Fault Tolerant with No Single Point of Failure • Capability to provide 99.995 % SLA (100% Uptime since inception) • Six Zone Security System • Lean Six Sigma - ITIL Framework • High Density IDC capable of handling 24kW racks • Attached Office space for Business Continuity • Carrier Neutral Datacenter • ISO 20000-1 & 27001 Certified Messaging System Setup Mobility Collaboration Best of Breed Technology Enterprise Grade 99.995% SLA Secure & Reliable Predictable The Challenge 96% of companies impacted by Virus / Worm / Trojan attack 75% of all email is spam & growing exponentially Data security-Data retention- Data retrieval High capex on Severs/software/licenses/resources etc.. Severe shortage of expert resources 24/7 service availability Managing/trouble shooting/upgrading the services on regular basis The Challenge- Contd.. Communication Mobility Collaboration End User Needs 80% of organizations believe email is more important than the phone + 41% of Internet users uses a wireless laptop or emailenabled cell phone An estimated 80% of an enterprise's information sits on individual’s computers IT Burden Spam and virus infected email account for over 70% of all email sent today + User tolerance for email downtime is less than 30 minutes Security Sources: Meta Group, Pew Research Center, Gartner, Service Levels + + IT Pros spend 70% of their time maintaining existing systems Costs / Mgmt THE SOLUTION CtrlS Solution Integration of Best of Breed email Technologies High-performance & reliable email systems Robust secure data storage Strong antivirus and anti spam protection Adaptive and Scalable Email Solution Scalable mail box numbers and sizes Dedicated Network allowing Full Outlook MAPI Collaboration services through Sharepoint, CRM Reduced TCO Low CAPEX as companies pay per user No yearly maintenance/upgrade costs Reliable and Easy Service Delivery Comprehensive Transition Planning Ready to Use/ L1 Helpdesk support/ Training Customer Service Management World-Class Data Operation Centre Operational Excellence with skilled resources 24x7 level 2 support Global Support Email & Live chat option Get More Done, Anywhere You Are You can access your business email, any where you are The Benefits Microsoft’s Exchange business-class messaging solution is much more than can get more done, anywhere you are, with benefits like: e-mail. You Key benefits to our customers Offer agility & competitive advantage by offering full-scale services Capitalize IT Budgets by timely upgrades to business applications. Budgets would not be wasted on email needs as we handle it for you Economical services across all areas: facilities, maintenance, hardware, software, resources, and tools resulting in Low Cost of Ownership End-users in all regions leverage the same tools, features and quality – consistent service globally Eliminate capital expense, get predictable growth costs as the model is based on Pay-per- User Improve ability to add new features quickly while insulating against staff churn and technology change. High availability with stringent 99.995% SLA commitment 24/7 support on demand The Stack Unified Messaging Services Portfolio Predictable Costs End to end Service Model Enterprise Messaging Gateway AV-AS Solution SSL Digital Certificates Best of the Breed Technology and Solution Partners Blackberry Services Email Archiving Real-time Mobility Access extended over Blackberry Email Archiving Services with Regulatory Compliance adherences Instant Messaging Partnership Customization Share Point Document Collaboration Web Collaboration Strong network of partners / resellers for local touch points State-of-the-art Network Operations Center (NOC) with 24x7 highly skilled technical resource Pan India Fully Resilient Access Network Tier-IV Data Center Facility Process Applets Infrastructure Applications MS Exchange platform Feature Rich Clients Proven Technology Messaging Security Two Service Models Key Features and Functionality Anti-SPAM Anti-virus Data Backup and Archiving System and Network Security Message Recovery and Retention 24x365 Operations, Maintenance and support Technology Platform Key Features and Functionality Anywhere access Shared Contacts Shared Calendars Shared tasks list Global Address list Distribution lists Synchronization All access points like desktop, laptop and mobile will have the same data and keep synchronized with servers continuously Users do need not update every time with your different devices, all the emails are available on all devices Security and Service Level ISO 20000 ITIL Framework certified ISO 27001 Security certified ITIL Framework Incident Management Change Management Configuration Management Release Management Service Level Management Availability Management Capacity Management IT Service Continuity Mgt Biometrics Access Security SAN Storage System Checkpoint Appliances Power Management High Availability Systems VALUE PROPOSITION CtrlS Value proposition Minimal or NO up-front investment –NO risk Substantially increase ARPU (Average Revenue Per User) Provide additional services – email-Blackberry-sharepoint Full support by Exchange Server experts Web based control panel –Ctrl S Navigator Integrated provisioning, billing and management 99.995% SLA commitment On demand support Center –Build customer loyalty All services delivered instantly Key Considerations Availability Integrity Confidentiality At Affordable Price Features / Plans Basic Plan Advanced Plan Professional Windows Mobility Plan Professional Blackberry Plan Microsoft Direct Push (ActiveSync) Outlook 2007 License1 Outlook 2007 (RPC/HTTPS) Shared Calendar / Group Scheduling Shared Contacts / Shared Folders Global Address Book Personal Calendar IMAP/POP Outlook Web Access Distribution List Tasks / Notes Premium Anti Virus/ Anti Spam Mailbox Storage 25 MB 200 MB 300 MB 300 MB Public Folder Backup/Restore2 Maximum Attachment Size UNLIMITED UNLIMITED UNLIMITED UNLIMITED Control Panel On Demand Support Service Level Agreement 99.995% 99.995% 99.995% 99.995% Our Customer Approach • We Strongly believe that adding value to customers is just not fundamental to us but also defines our very purpose For More details, Reach us at: [email protected] or 040-30580600 THANK YOU