Managing and Reducing Mobile Wireless Services Costs

Cost Saving Measures

 Utilize the service plans offered on CTS Award 20268 State Contract .

   Pool all your minutes.

Consider combining all your open accounts into master accounts.

Reach out to various vendors to see what rate plans are available.  Reach out to your vendors before you order equipment for better pricing.

  Review Directory Assistance Fees. Provide your employees and encourage usage of the Google directory assistance number for business listings (800-466-4411).

 Review fees for text messaging , premium text messaging and call forwarding.

 Utilize tools offered by the providers to help manage your accounts.

Reviewing Invoices for Mobile Wireless Service

 Primary Objectives   Review invoice and check for accuracy. Ability to maintain the level of mobile wireless services  needed for your Agency while maximizing savings that are available.

Make sure you ‘re familiar with any additional services included in your rate plans.

Look for Overages

  Make sure your rate plans are pooling correctly.

If you have grandfathered plans sometimes it is actually cheaper to pay for overages than it is to change to the next available rate plan.

 If the overages are caused by usage.

 Look at changing to a rate plan that meets your Agency needs.

Look for Additional Charges



Text Messaging

.  With some plans, text messaging is included, make sure you are not being charged.  Premium text messaging and text messaging fees. 

Directory Assistance.

 Look for fees and provide the free directory assistance phone number.

 Call Forwarding Fees.

 Look for additional costs associated with call forwarding.

Look for Erroneous Charges

 Disconnect fees (Not allowed).

 Equipment charges (do the charges match what was agreed to).

 Added features (are they billed correctly?).

 Consistency in rate plan fees, taxes and surcharges.

Analyze your Rate Plans

Procedure for Rate Plan Analysis  Reach out to the appropriate vendor representative to insure your agency is aware of the latest rate plans available to you.

  Request an analysis from the vendor for three months of usage.

Review and analyze three month of invoices, along with information received from the vendor   Review and analyze individual as well as business units usage.

Look for seasonal changes in usage and then adjust your minutes accordingly.

 Place the device (cell phone, blackberry, air card) on the appropriate plan.

 Make sure to follow Contractual procedures that are on the State Contract for changes.

Thank you for coming

Pat Seymour [email protected]

518-474-2000