Transcript How to reset your Mijn ING password (Internet Banking) How it works

How to reset your Mijn ING password
(Internet Banking)
How it works
Resetting your Mijn ING (My ING) password is a straightforward task, which can
easily be done online. This manual shows you the steps to be taken.
Step 1:
What you will need
To reset your password, you will need:
• your Mijn ING username;
• the mobile phone on which you receive your TAN codes.
Navigate to www.ing.nl and click the ‘Inloggen’ (Log in) button.
Step 2:
Choose the reset
functionality
Once you have clicked the ‘Inloggen’ (Log in) button, a new screen will open.
Click ‘Nieuw wachtwoord en/of gebruikersnaam aanvragen’ (Request a new password and/or
username).
Step 3:
Enter your details
Once you have clicked ‘Nieuw wachtwoord en/of gebruikersnaam aanvragen’ (Request a new
password and/or username), a new screen will open, in which you are asked to enter the
following details:
• your Mijn ING username (‘Gebruikersnaam’);
• your account number (‘Rekeningnummer (IBAN)’);
• your date of birth (‘Geboortedatum’).
Once you have entered your personal details, click ‘Doorgaan’ (Continue).
Step 4:
Reset your password for
Mijn ING
Once you have clicked ‘Doorgaan’ (Continue), a new screen will open, in which you are asked to
enter your new password (‘Nieuw wachtwoord’).
Your password needs to contain a minimum of 8 and a maximum of 20 characters. It should
contain at least 1 capital letter, 1 lower-case letter and 1 number. Reconfirm the password by
entering it again in the ‘Bevestig nieuw wachtwoord’ (Confirm new password) field. Once you
have entered your new password, click ‘Bevestig met TAN-code’ (Confirm with TAN code).
Step 5:
Confirm your new
password
Once you have clicked ‘Bevestig met TAN-code’ (Confirm with TAN code), you will receive a text
message on your mobile phone, stating both a 3-digit serial number and a 6-digit TAN code.
Enter the TAN code on your computer.
• Make sure that the serial number (‘Volgnummer’) shown on screen is the same as the
number in the text message;
• Enter the TAN code in the ‘TAN-code’ box and click ‘Verzenden’ (Send).
You have now reset your password and can use it immediately.
ING will be happy to assist you in any way that is convenient
Check out ing.nl/english
Call us on +31 (0)20 22 888 88. Lines are open on weekdays from 8am to 9pm and
on Saturdays from 9am to 5pm
Visit an ING branch, we are even open on Saturdays
266434 0217
The information in this brochure is subject to change, for up-to-date information please
check ing.nl/english.
ING Bank N.V., registered office in Amsterdam, Amsterdam Chamber of Commerce no. 33031431.