How To Reset a Password in Everbridge

The Everbridge system does not allow us to see or change passwords. Please use the following process for Password reset.

For Group Manager:

Contact the SERVFL Team and ask for a password reset. We can send it from the system. •

For a Contact: Step 1:

• Group Manager should look up the user name in the Contact profile • Username is case specific

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Step 2:

• Contact goes to the Member Portal (link is posted on www.servfl.com

• Type in username (case sensitive) • If Contact cannot remember password, then click on Forgot password link

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Step 3:

• Enter Username • Enter Registration Email • Group Manager can look up Registration email in Reports (see next slide for “how to” • Answer Security Question • We cannot see answers

How to look up a Registration Email

1. Go to the Reports Tab and click on Create Report button 2. Choose Contacts as Report type 3. Drag last name, first name and Registered Email over to Data box 4. Click on Preview Report or CSV to see the results a. Report will list the Registration email for the Contacts in your group 5. Name and save report

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Step 4:

Check your email • • •

Step 5:

Return to the Member Portal Enter Username Enter new password • If you use copy and paste and it fails, then type it in •

Step 6:

If the process fails, the Group Manager will have to delete the Contact and re register

Questions?

Contact the SERVFL Team at [email protected]