Transcript How to reset your Mijn ING username (Internet Banking) How it works

How to reset your Mijn ING username
(Internet Banking)
How it works
Requesting your Mijn ING (My ING) username is a straightforward task, which can
easily be done online. This manual shows you the steps to be taken.
Step 1:
What you will need
To reset your username, you will need:
• your ING debit card;
• the mobile phone on which you receive your TAN codes.
Navigate to www.ing.nl and click the ‘Inloggen’ (Log in) button.
Step 2:
Choose the reset
functionality
Once you have clicked the ‘Inloggen’ (Log in) button, a new screen will open.
Click ‘Nieuw wachtwoord en/of gebruikersnaam aanvragen’ (Request a new password and/or
username).
Step 3:
Request new username
Once you have clicked ‘Nieuw wachtwoord en/of gebruikersnaam aanvragen’ (Request a new
password and/or username), a new screen will open.
On this screen, you need to click ‘Gebruikersnaam opnieuw aanvragen’ (Request username again).
Step 4:
Selecting private
individual
On the new screen that opens, select ‘Particulier’ (Private individual) and click ‘Doorgaan’
(Continue).
Step 5:
Enter your details (1)
On the new screen that opens, you will be asked to enter the following details:
• your account number (‘Rekeningnummer (IBAN)’);
• your date of birth (‘Geboortedatum’).
Next, click ‘Doorgaan’ (Continue).
Step 6:
Enter your details (2)
On the new screen that opens, you will be asked to enter the following details:
• your card number (‘Pasnummer’);
• the expiry date (‘Geldig t/m’).
Both details are printed on your debit card. Next, click ‘Doorgaan’ (Continue).
Step 7:
Confirm username
request
Once you have clicked ‘Doorgaan’ (Continue), a new screen will open, asking you to confirm
that you want to receive your username by post at your home address. Click ‘Doorgaan’
(Continue) to confirm.
Step 8:
Confirmation that your
request was successful
Once you have clicked ‘Doorgaan’ (Continue) a new screen will open, stating that your request
has been received successfully.
A letter containing your username will be sent to your home address within approximately
5 working days.
ING will be happy to assist you in any way that is convenient
Check out ing.nl/english
Call us on +31 (0)20 22 888 88. Lines are open on weekdays from 8am to 9pm and
on Saturdays from 9am to 5pm
Visit an ING branch, we are even open on Saturdays
266440 0217
The information in this brochure is subject to change, for up-to-date information please
check ing.nl/english.
ING Bank N.V., registered office in Amsterdam, Amsterdam Chamber of Commerce no. 33031431.