Transcript F03.ppt

EPSS is:
•
•
•
•
just enough
just in time
at point of need
intrinsic to the
system
• electronic
• controlled by the user
• reduces need for prior
training
• reduces on-going support
need
EPSS minimizes external
support and maximizes
intrinsic support
3 Dimensions of EPSS
• Performance-Centered Design
• Performance Support
• Knowledge Support
Dynamic Display
User checklist
Teacher Mode - waits for user input
Demo Mode - no user input is required
Quicken’s Report Function
Pre-structured Queries
On-Demand Video Tours
Video Quick Tours
Advantages of EPSS
• Accommodates different types of
learners
• Integrates information, advice and
learning experiences with the work
context / task process
• Many projects have a six month ROI
or less